Europe ERP Environment & Release Manager

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Company Description

Job Description

The Europe ERP Environment & Release Manager will be part of Sysco Europe technology team supporting our ERP Platform.This role will report into the D365 Platform Owner. There will be a D365/AX Platform Lead reporting into this role.

Europe ERP Environment & Release Manager will own the environment strategy & it's implementation, environment maintenance, governance and the end-to-end release management process. This role will work closely with functional, development, data and integrations teams. They will create environment roadmaps based on multiple project requirements, set environment guidelines, along with the provision and management of environments (release, refreshes) through the application lifecycle through to release while coordinating Database and environment refreshes (including obfuscation where required) for testing and operational use.

The Environment & Release Manager's responsibilities include create environment roadmaps based on multiple project requirements, working with global teams to set environment guidelines, along with the provision and management of environments (release, refreshes) through the application lifecycle through to release while driving database and environment refreshes ensuring environment readiness for testing and operational use.

Dimensions and Role context

The role will work closely with the Europe Technology Team, European Infrastructure and Service Team, Global Cloud Platform team and Identity and Access Management Team, all of which are working across multiple time zones and within a matrix organisation. The role will communicate at Executive level (CxO) on a regular basis. The role will be integral to ensuring the delivery of our ERP transformation program as part of the D365 Platform team.

Principal accountabilities

• Define, agree and implement the D365 environment strategy, ensuring best practices, global environment and security related policies are followed.
• Conduct environment build preparation followed by deployment with azure pipelines.
• Work with global teams to ensure guidance and processes relating to security roles and user management are followed.
• Acts as the gatekeeper of non-prod/production environment, ensuring conformance to policies (e.g. Change Management) and operational processes/procedures, release integration testing and production validation.

• Define, agree and implement a release management strategy building in appropriate checkpoints ensuring optimum code quality.

• Function as a subject matter expert in release and environment management.

• Develop and maintain the forward plan the release schedules and cycles across the environment.

• Govern release program activities (for example, cross-functional release integration testing and performance testing) designed to provide key stakeholders with pertinent information, such as summary data, key performance indicators (KPIs) and metrics.

• Manage release related risks, issues, and cross platform deployment dependencies.

• Ensure consistency between environments is maintained. And conduct environment refreshes as needed.

• Communicates release management objectives, concepts and policies across all IT domains and to the business, when appropriate.

• Works closely with change managers, the program management office, project managers and the Change Advisory Board to plan releases and manage the release schedule, taking into consideration associated business and technical risks.

• Oversees release changes into production through controlled promotion processes or documented support procedures. As much as possible, automates the configuration changes/updates to the production environment to promote efficiency and consistency.

• Provide environment and release best practice for all global D365 F&O deployments.

• Acts as a liaison between Product Support Managers (for example, incident and change) to ensure process alignment.

Qualifications

• Bachelor's degree or higher in Computer Science, Business Administration, Information Systems, or related discipline; or equivalent work experience.

• Solid MS Dynamics 365, MS Azure knowledge and DevOps Experience alongside knowledge in Azure platform management tools (Azure Management Portal, Azure DevOps pipelines, Power Platform Admin Centre).

• Good understanding of understanding of ERP products preferably Microsoft D365 (F&O) solutions and architecture.

• Knowledge of Cost Management, Resource management, Infrastructure as Code principles.

• Experience of working in a team, being responsible for the control and management of multiple enterprise application environments, both on premise and cloud based.

• Hands on experience in managing complex Azure based environments and the controlled release of application development in SaaS.

• Experience of leading a gated release process in a Production Environment (i.e. Cab) - Essential.

• Experience in Change and Release Management in an Agile environment.

• A strong and confident communicator, able to manage stakeholders at all levels effectively.

• Experience creating release management artefacts taking a more controlled approach to release management, performing dry runs where needed.

• Strong problem-solving and analytical skills along with a positive attitude when approaching complex technical problems.

• Strong organisational skills; ability to manage multiple projects with competing demands.

• Proficiency in process formulation and roll-out.

• Proven ability to build relationships and to influence individuals at all levels in the organization.

• Desirable: • ITIL certification (Release Management).

Additional Information

Key relationships

• Europe Technology Leadership Team, Europe Infrastructure and Service Team

• Sysco Technology teams including Architecture, Cloud, Infra and Identity and Access Management Team

Additional Information

Can sit anywhere in the existing European footprint; able to travel as required (~25-30%). A high standard of the English Language is essential.

At Sysco International everyone is welcome. We don't want you to 'fit our culture' we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.