EUC Onsite Support Engineer

Job Description

We are seeking a skilled EUC Onsite Support Engineer to join our team in Maidenhead. This role offers an opportunity to provide critical IT support across our organisation.

Key responsibilities include:

• Serve as the primary IT support contact for our UK offices, remote workers, and retail employees.
• Efficiently resolve IT incidents and fulfil user requests through our ticketing system.
• Provide prompt and professional assistance to walk-in users with IT-related issues.
• Install, maintain, and upgrade laptops, desktops, phones, and tablets to ensure optimal performance.
• Manage and maintain audio-visual equipment in meeting rooms to support effective communication.
• Provide hardware support for our Mecca Bingo and Grosvenor Casino operations.
• Collaborate effectively with our offshore support and Retail Support teams to ensure seamless service delivery.
• Act as the on-site representative for our central service desk teams, offering assistance and visual verification when required.

This role demands a high level of technical expertise, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment. If you are ready to take on this challenging position and contribute to our organisation's IT infrastructure, we encourage you to apply.

Qualifications

We are seeking a highly qualified candidate with the following skills and experience:

• Proven experience in a 2nd/3rd line support role or equivalent position
• Demonstrated ability to support a corporate office environment with 300+ devices
• Proficiency in managing Windows 11, MacBook, iPhone, and Android devices
• Expert knowledge of Microsoft Office 365 and Azure AD services
• Extensive experience with enterprise client management tools (SCCM/ConfigMgr, Intune, JAMF) in an on-premise Domain environment
• Comprehensive understanding of Mobile Device Management (MDM) using Microsoft Intune/JAMF or other MDM solutions
• Strong problem-solving skills with the ability to analyse complex issues and develop effective solutions
• Excellent verbal and written communication skills
• Exceptional time management abilities and capacity to work independently
• Ability to thrive in a fast-paced, dynamic IT environment

The ideal candidate will possess a combination of technical expertise and professional attributes that will enable them to excel in this critical role within our organisation's IT infrastructure.

Additional Information

#LI-IZ1#LI-Onsite

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.

We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered.

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.]]>