Ethical AI and Quality Assurance Manager, IT Business Services

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Job description

Connect to your Industry
We are seeking a highly skilled and motivated Ethical AI and Quality Assurance Manager to join AI CoE. The ideal candidate will be responsible for ensuring that our AI systems are developed and deployed ethically and meet high-quality standards. This role involves collaborating with cross-functional teams to implement ethical guidelines, conduct thorough quality assurance tests, and continuously monitor AI systems for fairness, accountability, and transparency. You will also have the opportunity to develop your career and learn new skills in a supportive and inclusive environment. The role will be reporting to Head of Intelligent Automation & Quality.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise , we help our clients' become leaders wherever they choose to compete . To do this, we invest in outstanding people . We build teams of future thinkers, with diverse talents and backgrounds , and empower them all to reach for and achieve more.

W hat brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Key Responsibilities:

• Develop and implement ethical guidelines and frameworks for AI development and deployment.
• Monitor compliance with ethical standards and regulatory requirements.
• Conduct ethical impact assessments and audits on AI systems.
• Perform end-to-end testing and QA on AI solutions.
• Identify potential ethical and quality risks associated with AI systems.
• Develop and implement risk mitigation strategies.
• Monitor AI systems for ongoing compliance with ethical standards and quality benchmarks.
• Design, implement, and maintain comprehensive testing strategies for AI models and systems.
• Ensure that AI systems meet quality standards, including performance, reliability, and security.
• Identify and document defects, and work with development teams to resolve issues.
• Implementing automated tests to continuously check AI models.
• Work closely with data scientists, engineers, product managers, and other stakeholders to integrate ethical considerations into AI development.
• Provide training and guidance on ethical AI practices to internal teams.
• Communicate findings and recommendations to senior management and other stakeholders.
• Stay updated on the latest trends, research, and best practices in ethical AI and quality assurance.
• Propose and implement improvements to existing processes and methodologies.
• Evaluate and integrate new tools and technologies to enhance AI ethics and quality assurance capabilities.

Connect to your skills and professional experience

• A master's degree or higher in a quantitative field, such as AI, computer science, Ethics or equivalent.
• Experience with regulatory compliance related to AI and data privacy.
• Certification in ethical AI and quality assurance.
• Experience with AI ethics frameworks and guidelines, such as those from IEEE, EU, or other organizations.
• Minimum of 5 years of experience in AI development, quality assurance, or a related field.
• Strong understanding of AI technologies, including machine learning, neural networks, and natural language processing.
• Practical knowledge of ethical considerations in AI, such as bias, fairness, transparency, and accountability.
• Proven experience in quality assurance methodologies, tools, and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative, fast-paced environment.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The support that Deloitte offers is great, and the work is always interesting and motivating."

Our hybrid working policy

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

You'll be based in anywhere in the UK (except for London) with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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