Estates Manager (Occupier Accounts) - Fixed Term Contract June 2026

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ESTATE MANAGEMENT/ BIRMINGHAM, BRISTOL, LONDON

Estate Manager

Role Purpose

The Estate Management team sits within Portfolio Services, which is part of the Transaction Management & Portfolio Services EMEA division, as well as linked to the Global Portfolio Services Platform, which the team will work directly with on a regular basis. The team are responsible for managing the property estate for their clients, with a focus on maintaining strong, long term relationships with each client. Individual annual objectives should be consulted for specific accountabilities.

Key Responsibilities

• Management of one or more hubs including Line Management of the resource in those hubs
• Day to day oversight of 3rd party consultants dealing with service charge consultancy & residential properties.
• Develop client relationships through achievement of KPIs, provision of good client reporting, regular client meetings, use of market knowledge / best practice sharing, and demonstrating value add
• Successful delivery of the full range of contracted Estates Management (EM) services for the allocated Hub/s
• Ownership of the Critical Dates Reporting for the Client's portfolio and flagging of risks and opportunities to the Client
• Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, CBRE Service Lines and CBRE local offices, together with third party advisers where appropriate
• Obtain Client approval to proposed decisions or recommendations and manage the approval process
• Challenge Client costs, utilising GBS and external 3rd party resource where appropriate, particularly around service charge, insurance, VAT and Landlord and Tenant requested repair and maintenance
• Ensure all required inspections and reports are delivered to client KPI specifications for the allocated Hub/s including maintenance of client property inspections trackers
• Maintenance and Development of Estate Management playbooks and ensuring personal and Hub adherence to all processes and procedures
• Co-ordinating and leading delivery of landlords' consents for Hub/s
• Maintenance and development of landlord and tenant relationships
• Ensure that all data held for properties within the allocated region on the Database is up to date and accurate
• Use of Value Add reports and surveyor analysis to provide an advisory service to client. Implementation of new EM strategies within client governance guidelines
• Maintain strong relationships with Account Lead, Alliance Directors, SSC and internal CBRE teams to facilitate operations and up/cross selling of other CBRE offerings
• Lead delivery of key Account Projects for EM Lead and Account/Alliance Director. Engage resources from Account Team, wider CBRE team and Client partners to deliver key Account Projects
• Interface with other Account Hub Leads and team members regarding projects, processes, and Best Practice
• Proactively look for ways to drive efficiencies
• Support business development team as appropriate
• Operate within behavioural and procedural guidelines, including the use of systems e.g. OPUS

Person Specification/Requirement

Technical & Operational

• Owns responsibility for technical and/or service delivery for a small account OR is service line 'No 2' on a large account
• Owns and manages specific client relationships, manages people and handles contractual issues, handles all but the most sensitive issues with the client or third parties
• Can lead project analytics as part of a core programme

Client & Commercial Knowledge

• Is accountable to client at an account or service line level; managing the process of delivery of relevant aspects of the service
• Has a detailed understanding of the contractual frameworks; contributes to negotiations
• Develops plans to drive implementation of client strategy. Can lead a client meeting and is capable of conflict resolution

Company Knowledge

• Deep understanding of TAP division at a local level with a thorough knowledge of how the wider business interacts with the various business lines
• Uses understanding of markets and anomalies to benefit internal network, networking is focussed on individual, team and client needs

Business Development

• Provides value add to clients by really understanding client needs and identifying solutions which provide additional revenue for TAP;
• May have individual revenue growth or new revenue targets, actively contributes/inputs to larger scale business development activity
• Reputation & Profile
• Recognised as having a relevant professional opinion within the TAP division and beyond
• Communicates effectively and with confidence and actively seeks opportunities for personal development and building external/internal profile
• Collaboration
• Proactively shares knowledge across the business
• Always recognises contributions from others
• Communicates and develops opportunities to benefit TAP and the wider business
• Leads cross-account collaboration and teamworking

Management, Leadership & Development

• Line manages team members, proactively manages performance issues to resolution, provides leadership and support from both technical and 'soft skills' perspectives, identifies career development opportunities for self and others, takes responsibility for own career plan and development
• Builds teams taking account of both client requirements and team development opportunities

Business Planning

• For smaller accounts or for part of a larger account, assists in the process of developing account and client budget/plans, contributes to the development of client/ service line strategies and plans
• Reviews account plans regularly and involves team members as appropriate in planning and implementation
• Plans work and team resources to best meet client priorities, deliver operational performance and maximise profitability

Business Management

• Challenges the status quo and encourages others to also do so
• Manages resources for their client/service line and delegates to maximise profitability and develop team members
• Identify resourcing needs and actively participate in recruitmentHigh level awareness of property finance in order to escalate issues. Able to undertake P&L and cashflow comparisons

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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