Estates Director

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Estates Director

Department: Site - Office Buildings

Employment Type: Full Time

Location: London Bridge City (Site)

Compensation: GBP 100,000 - GBP 110,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Estate Director
Team : London Bridge City

Who Does This Role Report Into? Executive Director - Surveying

Role Summary / Purpose and ScopeThe purpose of this role is to actively lead the management of the site with the support of the wider MAPP team and to deliver a first class service to both occupiers and the client. The role will involve a close working relationship with the owner, and benefits from a passionate and experienced management team, who have a variety of specialisms such as engineering, marketing and building surveying.

You will be responsible for managing all operations, budgets, compliance, marketing, external positioning and exposure of the site in addition to supervising the operational teams and ensuring that the highest standards of customer services, management, maintenance and service are maintained, whilst having due regard to expenditure and current legislation. The role will involve taking responsibility for the authorisation of all compliance, promotional works, budgets and high-level operational activity.

Skills, Knowledge and Values

Skills (People & Technical)

• To support and manage the Operations on site and liaise with the assigned FM and Surveying teams. The individual will have daily interaction with the client and will require excellent communication skills.
• To act as a figurehead on site to ensure continual innovative delivery in the context of an evolving Estate including setting strategic targets and goals for the Estate
• Oversee and have overall responsibility for the delivery of the Estate management functions.
• Overall responsibility for Health & Safety and Environmental procedures at site and ensure these policies are adhered to throughout all levels of the estate management organisation and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to.
• Ensure that the site is managed in a proactive and customer focused manner that exceeds client and occupier expectations and is ahead of the competition in terms of the services and value that it offers.
• Provide advice on project delivery and provision of additional estate management and consultancy services.
• To support the team in liaison with the Police and other emergency services to ensure the site emergency response plan is up to date and relevant to the needs of the estate and its occupiers. Establish and develop high level links with all service providers, consultants, the local authority, Police and other bodies that interface with the site.
• To take ownership for the development and implementation of estate wide emergency response plans in the event of major incidents.
• To oversee external communications, social media channels, CSR matters and events programs to ensure all are in accordance with the published strategies and plans to enhance the reputation of the site.
• Support set up management systems for new buildings and public realm areas.

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
GBP 100,000 - GBP 110,000 per annum, depending on experience.