eRostering Senior Specialist

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Covid-19 Vaccination

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword 'Whittington'

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Job overview

The e-Rostering Senior Specialist is critical in supporting the e-Rostering system across the Trust to deliver quality rosters that are safe, efficient and cost-effective. The post holder will be required to assist the Workforce Rostering & Information Manager in providing a comprehensive support service to all users of the system.

To be successful in the role, you will need to be capable of demonstrating that you can engage with operational staff to gather requirements, configure the eRostering system, and provide training for managers. As well as possessing excellent organisation skills and experience, you will be able to demonstrate that you can engage effectively with a wide and varied workforce to ensure that the system delivers the intended benefits.

You will also be required to assist in roll out of project work to increase the utilisation of the system throughout the Trust and to provide training on the system and project support on the roll out to new departments and system updates as required. You will also be required to challenge users to ensure they are creating a cost-effective roster to support their budgets.

Above all, we are seeking a highly motivated, proactive and dynamic individual to join our Team. You will need to understand the clinical environment and be able to advice on methods of improving rostering practices for all staff groups that will benefit patients and drive out financial savings.

Main duties of the job

Manage the BAU function and ensure the provision of high-quality support to all users. Ensure queries coming through the e-Rostering Team Inbox are prioritised and managed efficiently and that internal processes and procedures are complied with.

Assist with the Roster Review & Support meetings, providing support / advice to the roster managers and the Matrons/ Leads.

Raise, manage and/or escalate any key risks/issues as they arise, that may impact the use of e-Rostering within the Trust.

Set up, facilitate requirement gathering and review meetings with relevant operational leads to measure the effectiveness of operation support improvements and corrections where necessary.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for more information regarding the main duties of this job role and required experience, skills & aptitudes and personal qualities & attributes.

Person specification

Education/ Qualifications

Essential criteria

• Educated to A level or equivalent relevant experience in job role.

Desirable criteria

• IT Qualification
• Allocate Academy Training & Accreditation qualification / Masters qualification

Skills & Aptitudes

Essential criteria

• Ability to undertake essential training as required by the role and by Trust.
• Experience of interrogating data systems for problem solving and troubleshooting.
• Knowledge of budgets and establishments and impacts on Optima.
• Ability to challenge and to persuade others to change their working practices to take best advantage of the rostering system.
• Ability to communicate with all levels of the organisation and with differing staff groups, providing support and guidance in a positive way.
• Ability to plan and prioritise own workload whilst maintaining consistency and quality. Using own initiative and knowing when to escalate to manager.
• Understanding of Information Governance and Data Protection Act/GDPR.

Desirable criteria

• Advanced MS Excel skills including, but not limited to, Data filter, Pivot Table & Lookup.
• Understanding of the staffing needs of a clinical workforce.

Experience

Essential criteria

• Experience in using RLDatix Optima v11 system
• Previous experience of working in an NHS Organisation
• Knowledge, understanding and experience in creating robust working rosters within Optima.
• Experience of providing business/project support.
• Knowledge of Electronic Staff Record (ESR).
• Delivering training to large, small groups or on a 1:1 basis on Optima system in an NHS environment.
• Significant knowledge and experience of using RLDatix Software Optima Suite as a system administrator (including configuration of team rules, global patterns, and templates).
• Experience of dealing with difficult situations both face to face and over the telephone with positive outcomes

Desirable criteria

• Experience of managing people
• Excellent understanding of working regulations and guidelines e.g. EWTD

Personal Qualities & Attributes

Essential criteria

• Efficient, effective, and respectful communicator with a good telephone manner.
• Flexible and proactive, able to work under own initiative to find solutions to customer problems.
• Ability to demonstrate a proactive approach to improving own working practices and adapt to new ways of working
• Professional approach, displaying a positive, assertive and supportive attitude
• Focused and calm under pressure

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.

• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.

• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form -

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes -

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information -

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Employer certification / accreditation badges

Documents to download

• e-Rostering Senior Specialist (PDF, 328.4KB)
• e-Rostering Senior Specialist (PDF, 304.4KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)