EPR Training Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

The EPR Training Manager is central to the successful implementation and integration of a new Electronic Patient Record system. This pivotal role is responsible for ensuring staff are engaged, prepared, and confident throughout the transformation process, with the new system fully embedded into the organisation's culture and operational practice. The candidate must have delivered EPR training programmes especially in Mental Health.

To lead the strategy, design, delivery, and evaluation of end user training for the organisation's Electronic Patient Record (EPR), ensuring the workforce is competent and confident to use the system safely and effectively at go live and beyond. The post holder manages the EPR Training function, partners with clinical and operational leaders, and coordinates at scale across multiple sites, staff groups, and shift patterns to support successful adoption and sustained optimisation of the EPR.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Working for our organisation

This role is in the Digital PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Digital Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.

About our locations:

The Digital team are located across 3 main sites;

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Detailed job description and main responsibilities

Training Strategy & Governance

Develop, implement, and maintain the EPR Training Strategy covering pre go- live, -golive, and -post-golive-/BAU phases.

Define governance, standards, and policies/procedures for EPR training, including version control, quality assurance, and audit trails.

Establish a measurement framework (KPIs, dashboards) to evidence training readiness and effectiveness.

Team Leadership & Resourcing

Line manage- the training team (Leads/Principal Trainers, Trainers, Administrators); recruit, coach, and conduct performance reviews.

Develop train the- trainer- and Super User/Champion models to scale delivery and support local adoption.

Curriculum, Materials & Learning Design

Oversee a role based curriculum mapped to clinical and administrative workflows; maintain- a training catalogue and course matrix.

Direct the creation of multimodal learning: classroom, virtual, microlearning, job aids, tip sheets, videos, simulations, and eLearning

Ensure content aligns with Design/Build/Test (DBT) decisions, clinical safety, and change impacts; maintain tight versioning as the build evolves.

Learning Management System (LMS) & Administration

Own day -today- LMS operations (e.g., LEAP/DLS)-course setup, enrolment rules, waitlists, reminders, completions, and reporting.

Implement access control and records retention; ensure training records support audit, compliance, and go live- readiness reporting.

Scheduling, Delivery & Scale

Lead high volume- scheduling across multiple sites and shift patterns, including medical staff and rotating resident doctors/induction cohorts.

Coordinate venues, virtual delivery platforms, training kit, and timetables; optimise trainer utilisation and class fill rates.

Ensure appropriate reasonable adjustments and inclusive delivery for all staff groups.

Stakeholder Engagement & Change Enablement

Work with clinical directors, nursing/AHP leadership, operational managers, medical education, and vendor teams to align training with operational realities.

Communicate the purpose and benefits of EPR and the expectations of staff training; secure release time with services and rota owners.

Integrate training with communications, change management, and go live- command structures.

Training Environment & Data Readiness

Coauthor and maintain a Training Environment Management Plan ensuring realistic scenarios, test patients, and up- -tod -ate data sets for practice.

Liaise with configuration/technical teams to refresh environments, templates, and workflows used in training.

Readiness, Evaluation & Continuous Improvement

Track attendance, completion, competency assessment, and proficiency checks; escalate risks where services are under-prepared.

Run evaluation cycles, analyse feedback, and iterate materials and delivery methods.

Transition to BAU by handing over to Digital Learning/Education teams and setting post go- -live optimisation plans.

Go Live- & Post Go-Live support

Plan and manage at the support processes with Super Users and floorwalkers; align to EPR delivery priorities-.

Coordinate rapid refresh, job aids-, and targeted coaching based on incident and service desk trends.

Compliance, Safety & Inclusion

Ensure training supports information governance, clinical safety, and patient safety standards.

Embed equality, diversity and inclusion principles and accessible learning practices across all training.

Adhere to organisational policies and NHS People Promise values in leadership and delivery.

Person specification

Qualifications

Essential criteria

• Degree or equivalent experience in education, informatics, or healthcare

Desirable criteria

• Teaching/training qualification (e.g., PGCert, CIPD L&D, or equivalent) desirable
• Project/change qualifications (e.g., PRINCE2/Agile/Change Management) desirable.

Knowledge, Skills and Experience

Essential criteria

• Demonstrable understanding of patient information systems and clinical workflows in an hospital environment.
• Proven experience in EPR (proven Mental Health EPR training experience) or clinical systems training, ideally within the NHS or similar healthcare setting.
• Excellent verbal and written communication and presentation skills, adaptable for diverse audiences including clinicians, managers, and programme boards.
• Ability to interpret and communicate highly complex, sensitive, and contentious information, overcoming barriers to acceptance and resistance to change.
• Evidence of working sensitively and effectively across multiple sites and multidisciplinary teams.
• Strong team leadership and management skills, with experience in dynamic and changeable circumstances.
• Ability to provide sound judgement and professional advice to stakeholders at all levels.
• Advanced proficiency in MS Office applications (Word, Excel, PowerPoint).
• Ability to evaluate the impact and success of training activity using recognised frameworks
• High-level motivational and negotiation skills to influence, engage, and encourage collaborative working across different services.
• Ability to empathise and build rapport with clinicians, front-line staff, and managers to support adoption of new ways of working.

Desirable criteria

• Experience with multiple EPR platforms
• Familiarity with Learning Management Systems (e.g., DLS, ESR) and digital learning tools.
• Project/change management certification (e.g., PRINCE2, Agile, Change Management).
• Experience in large-scale training delivery (e.g., 500+ staff across multiple sites).
• Knowledge of evaluation methodologies and data-driven reporting for training effectiveness. Understanding of clinical safety standards and information governance requirements in digital health.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not been successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

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Documents to download

• JD (PDF, 656.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)