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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Lead the development and implementation of the unified EPR system across South London and Maudsley NHS Foundation Trust ensuring that its delivery is fit for purpose and is aligned to and supports the Trusts strategic objectives and future service models.

Work, in partnership with the Executive and Senior Leadership Teams across the Trust, to build the organisational readiness and appropriate conditions that will enable a smooth transition of the transformational change from programme to business as usual.

Career progressions

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

This role will lead the stakeholders from the Trust to the completion of the full business case, including the implementation of the procurement governance, OBS (Output Based Specification) development and contract negotiation coordination. They will work in partnership to ensure the delivery of preparation activities such as data migration strategies in the run up to full implementation.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Working for our organisation

Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Detailed job description and main responsibilities

Key Responsibilities:

1.Communication

Develop and maintain sustainable working relationships to engage and

communicate with a range of key stakeholders including the Trust Board, Executive team, Senior Managers and wider ICB leaders

Work with all internal and external stakeholders to build effective

relationships that engage with the design and delivery of the EPR

Programme

Communicate highly complex and sensitive information with a range of internal staff and external stakeholders, ensuring that the EPR milestones are delivered within agreed timescales

Act as source of specialist knowledge, preparing and delivering briefings

and presentations to a wide range of stakeholder groups internally and

externally

Communicate, both verbally and in writing, complex sometimes contentious and potentially commercially sensitive information to a range of different staff groups

Be competent in the provision of high-quality written communication including producing reports for the wider use e.g. Trust Board and associated Sub Groups and Committees

2. Analytical and Planning

Establish the EPR Programme structure, embedding into the Trust's

governance and existing programmes of work, putting in place robust

monitoring and reporting processes.

Responsible for the development of Programme Plans for the Readiness and Implementation Phases of the EPR programme.

Responsible for supporting the development and approval of the Full

Business Case for EPR for SLaM

Responsible for ensuring Risks and Issues are appropriately

documented, managed and escalated as required to the SRO

Responsible for all Programme reporting requirements for the

EPR programme.

Work alongside the EPR Procurement Lead to undertake the

procurement, negotiation and finalisation of contract through to signature.

Establish a resourcing plan for delivery of the programme and the

ongoing "business of usual" of the EPR.

To lead on the dependencies across the EPR Programme, ensuring that

SRO's have visibility on the impact of dependencies which would impact

delivery. Escalating through SRO's to the relevant programme boards, if there is a risk emerging across workstreams.

Work collaboratively with system partners to ensure dependencies are

managed between EPR and wider strategic programmes of work.

Interpret data from a variety of sources to offer recommendations on overall Programme and workstream delivery and service reconfiguration across the organisations.

3. Policy and Service Development

Work alongside suppliers to develop systems and services to integrate and support the implementation and digital transformation.

Support cultural and behavioural change across the Trust which will enable a new way of working to be established to improve patient care and service delivery

Establish the Benefits Realisation strategy for the EPR programme,

and approach to monitoring release of benefits

Develop the evaluation framework for the programme as part of the

readiness phase.

Continually evaluate the programme of work and team's structure, ensuring they are fit for purpose. Implement policies and procedures, monitoring progress against the strategic plan and adjusting plans and strategies in line with a changing environment

4. Financial and Physical Resources

Responsibility and accountability for the management of a multi-million pound budget for the EPR Programme. The postholder will provide high level support to the CDIO in managing resources in a cost effective and flexible way that is responsive to a dynamic national, local and political context.

Responsible, on behalf of the SRO, for the delivery of the EPR programme milestones on time and to budget.

Has ownership, with the SRO, for the strategic relationship with the EPR

system supplier.

Negotiate favourable contractual terms and pricing with suppliers, using

national contract frameworks where appropriate.

Co-ordinate, monitor and measure supplier or subcontractors involved in the programme to ensure the contracted product / service are developed and delivered as planned.

Deliver all services within the Standing Financial Orders and Standing

Financial Instructions (SFOs and SFIs) of the Trust.

Staff Management

Onboard programme resources

Provide line and/or matrix management of staff allocated to the programme, in line with the Trust's policies and procedures.

Ensure the programme team are equipped and trained to implement the programme.

Ensure all leaders are trained and equipped to support their staff through the transformational change.

Ensure that all staff are trained effectively and equipped for the new way of working enabling a smooth implementation.

6. Information Resources

Develop and maintain programme and project systems and processes that contribute/supports the Trust's improvement and transformation programmes.

Develop and maintain systems and processes to ensure services are

comprehensively assessed, appropriately planned, effectively implemented and evaluated according to agreed policies, procedures and guidelines.

Undertakes the necessary evidence-based research to inform the development of projects

Person specification

Qualifications

Essential criteria

Education to PhD/ Masters or equivalent level of knowledge and experience.
Evidence of continuing professional development
Formal qualification in Project & Programme management (PRINCE 2 / MSP) or equivalent programme management experience

Desirable criteria

Formal qualification in transformation and change methodologies, i.e. Lean, six sigma, implementation science

Experience

Essential criteria

Extensive, comprehensive transformation programme management experience in large complex organisations, which preferably should be in a health care or health service environment.
Extensive experience of the design, development, implementation, and management of change in a complex, political, multiple stakeholder environment
Extensive experience in leading the up-skilling and development of large numbers of staff in relation to improvement and project / programme management techniques.
Extensive, comprehensive experience of senior staff performance management, including motivating, developing, and coaching to meet appropriate deadlines.
Extensive experience providing specialist advice to very senior managers, up to and including Board Directors which may materially affect strategic decision making. This will include advising a range of professionals and specialists in a range of environments.
Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas, specifically NHSI, NHSE, and the South East London structures, strategy, vision and policies.
Extensive experience working across multiple organisations to secure change; within this, a proven track record of overcoming political or philosophical challenge, resistance to change, conflicting priorities or polarities.
Extensive experience of facilitating group discussions to design, plan and progress programmes and projects.
Experience influencing staff at all levels to ensure that programme or project objectives are owned by all members of the team, including users and stakeholders. Substantial evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo.
Extensive experience developing, monitoring and managing budgets / delivering substantial multiple million financial benefits associated with programmes.
Considerable experience and comfort working in / with complex clinical environments.
Extensive, expert change management experience using lean methodologies and other recognised techniques, with substantial evidence of achieving sustained improvement in services.
Highly developed knowledge and understanding of organisational development and cultural change.
Significant experience of coproduction and involvement of service users and carers in service development

Knowledge and Skills

Essential criteria

Uses advanced analytical and judgement skills including understanding and application of the most complex statistical and numerical data.
Applies excellent communication skills, both written and verbal, including advanced formal presentation skills, to audiences that may be highly specialist professionals, or may be hostile.
In line with above, can demonstrate the ability to communicate the most complex information, or sensitive / contentious information, clearly, confidently, and concisely.
Has extensive experience and capability in relation to influencing and negotiating at the most senior levels, in an environment that may be contentious, political or ambiguous with multiple vested interests.
Gathers and incorporates the views of service users and carers into service change, including in circumstances where such change is likely to be unpopular or challenged by senior scrutiny or regulatory bodies.
Set out conclusions and recommendations clearly and concisely in a range of written and verbal styles to reflect the needs of the audience.
Is confident presenting to large groups and can handle challenge from senior specialist professionals.
Is skilled in motivating senior managers and clinicians to enable delivery of programme priorities.
Works flexibly, prioritises workload and resources in response to changing demands and requirements.
Use a creative approach to problem solving.
Competent in the use of MS Office suite, including MS Project.
Basic Keyboard skills.

Personal Style and Behaviour

Essential criteria

Has exceptional emotional intelligence and the ability to read a room to navigate contentious or sensitive discussion.
Able to effectively manage polarities, bringing senior and specialist professional audiences along with arguments and recommendations.
astutely politically aware and sensitive to the politic of change and transformation.
demonstrating an adaptive leadership capability; self-motivated and pro-active
Able to work with flexibility and adaptability, often within situations of ambiguity or emergent certainty.
A credible opinion former with strong influencing skill; able to negotiate deliverables and timelines at all levels of the organisation.
Able to maintain high levels of professionalism and leadership in the face of resistance, objection, conflict and tight deadlines.
A leader by example with a strong sense of quality and equality, and a track record in supporting equality both as a manager and within service delivery and/or development
Is a team player, but able to work on own.

Physical Requirements

Essential criteria

Ability to carry out the physical requirements of the post, with any reasonable adjustment being made under the DDA.
An understanding of manual handling regulations and the ability to assess any associated risks in the workplace.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

EPR Programme Director (PDF, 480.6KB)
SLaM Staff Benefits (PDF, 1.1MB)
Happy to Talk Flexible Working (PDF, 680.1KB)

EPR Programme Director

EPR Programme Director

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