Enterprise Feed Manager I (EMEA)

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About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That's where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world.

What makes us different from other SaaS companies in the space?

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Global Operations team at Feedonomics

The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As a part of our Global Operations team is the Advertising team, which is a client centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.
The Role

The Enterprise Feed Manager will be responsible for the overall project and technical management of Feedonomics's Enterprise-Level clients. This includes project management for onboarding implementations and post-onboarding account health and continuous growth. This position reports to the Manager, Enterprise Operations.
The Responsibilities

• Import Sources
  • All Premier-qualified integration methods
  • Custom preprocessing
• Service Requirements
  • Feedonomics Inside (Recruiting, Auto)
  • eCommerce end-user
• Account Management
  • End-client up to 10 stores
  • Agency | Aggregator up to 25 stores
• Team Collaboration
  • Collaboration in ways that values teamwork and adds value
  • Partners with Premier Feed Coordinators, Feed Builders, and Global Team members

The Requirements

• 2+ years of experience with feed account management
• Excellent Client Relationship-building skills
• Ability to work independently and take initiative with a logical and analytical approach to problem solving
• Experience with task management, prioritization, delegation and task separation

Education

• Bachelor's Degree preferred or equivalent work experience

What's in it for you?

• Remote work set-up
• Competitive pay
• Generous paid time off including vacation days and sick leave
• Private Medical Insurance with an option to extend coverage to partner and children
• Health Assured EAP that provides a complete support network covering a wide range of issues such as life support, legal information, bereavement support, medical information, and cognitive behavioral therapy online
• Monthly half-day Fridays (yes, really!)
• Employer-Sponsored Pension
• FeedoFUNds, a dedicated budget to foster and build relationships across the company on in-person or virtual team events
• Employee Resource Groups (ERG)
• Feedonomics Certification
• Referral bonus program

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.