Enterprise Account Manager

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Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new end-to-end system for mortgage advisors.

The start of 2026 has already been exciting, as Acre is now part of The ClearScore Group. This partnership strengthens our ability to innovate and deliver the best mortgage and protection platform.

As an Enterprise Account Manager at Acre, you will own and grow a portfolio of our most strategic, high-value customers. You will be responsible for driving long-term value, retention and expansion across complex enterprise accounts, acting as a trusted commercial partner to senior stakeholders.

You will work closely with Sales, Customer Success, Product and Senior Leadership to ensure enterprise clients realise maximum value from Acre, while identifying and executing opportunities for commercial growth.

This is a highly visible role within a fast-growing FinTech, offering the opportunity to directly influence revenue, product direction and customer strategy.

As an Enterprise Account Manager at Acre, you will:

• Own the commercial relationship for a portfolio of enterprise customers, including renewals, upsell and expansion.
• Build and maintain strong relationships with senior stakeholders.
• Develop and execute strategic account plans to drive long term value and revenue growth.
• Lead structured quarterly and annual business reviews, demonstrating ROI, adoption and future opportunity.
• Manage contract renewals and commercial negotiations in collaboration with Sales and Senior Leadership.
• Act as the primary escalation point for complex client issues, coordinating internal teams to resolution.
• Partner with Customer Success to ensure onboarding, adoption and ongoing usage align with enterprise objectives.
• Translate customer feedback into actionable insights for Product and Sales teams.
• Maintain accurate forecasting, account plans, and opportunity tracking within the CRM.
• Develop and maintain expert level understanding of Acre's platform, capabilities and roadmap.
• Use deep product knowledge to identify expansion opportunities across features, cross-sells and use cases.
• Represent Acre in senior level client meetings, industry events and other forums.

You should apply if you are:

• A proven Enterprise Account Manager or Strategic Account Manager with experience managing large, complex B2B customers.
• Experienced in renewals and expansion revenue, not just relationship management.
• Comfortable operating in multi-stakeholder environments with formal governance and procurement processes.
• Commercially astute, with strong negotiation and contract management skills.
• Confident engaging at executive level, able to influence and challenge constructively.
• Highly structured and disciplined, with a strong approach to account planning and forecasting.
• An excellent communicator, both written and verbal, capable of delivering executive-level presentations.
• Experienced in SaaS, FinTech or adjacent financial services environments.
• Knowledgeable about (or able to quickly master) the UK mortgage and financial services market.
• Able to operate autonomously while collaborating effectively across teams.

What we offer:

• Chance to make an impact within a Fintech in a unique position to make a difference to the mortgage market.
• Competitive salary and performance-based bonus.

• 25 days leave.

• Suite of healthcare benefits and matched pension contribution.
• Vibrant office with regular social events.
• See our careers page for more of what we offer.

We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you.

We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.