Engineering Operations Manager

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Job Title: Engineering Operations Manager

Location: Canary Wharf, London

The purpose of the role is to form a vital part of the management system. It provides inspired leadership for the organisation and maintain good quality standards for productivity and delivery of service of the organisation. This role is responsible for overseeing labour, policy decisions, quality and safety controls.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Operations Manager to join the team located in Canary Wharf. The successful candidate will be responsible ensuring company regulations are met and work towards improving operational procedures, principles and systems.

Key Tasks:

• Performing HR duties such as recruiting, selecting, scheduling, counselling and disciplining employees. Lead, motivate and support team within a time-sensitive and demanding environment. Including career development plants for all director reports and problem resolution
• Helping the company to promote high morale and communicate the company's operating policies, customer issues and safety measures
• Developing operations policies by evaluating and enforcing policies for products and inventory receipts
• Ensure all operations are carried on in an appropriate, cost-effective way, Improve operational management systems, processes, and best practices
• Reviewing operational invoices and forwarding them for payment
• Ensuring Compliance with laws and regulations
• Making sure that all employees fill out the required legal documents and help ensure the organization remains legally compliant
• Auditing permit control to ensure CBRE safe system of work are followed to a high standard
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Perform quality controls and monitor production in accordance with KPI
• Recruit, train and supervise staff
• Find ways to increase quality of customer services.
• Partner with cross-functional teams to improve proprietary tools and systems
• Oversee materials and inventory, critical spares etc
• Maintain constant communications with management, staff and vendors to ensure proper operations of the organisation.
• Grow the efficiency of existing processes and procedures to enhance and sustain the organisations internal capacity.

Person Specification

Education

• University degree or equivalent combination of education and experience.

Skills

• Self-motivated, with a high level of personal integrity
• Strong IT skills, including database development
• Organised, able to prioritise and deliver within high-pressure environments
• Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels
• Exhibit always an awareness of safety procedures and practices
• Good administrative skills
• Well organised and good prioritisation and planning skills
• Service orientated attitude combined with innovative thinking
• Good communication skills
• Basic knowledge of MS office applications
• knowledge of the industry's standards and regulations
• Excellent knowledge of reporting procedures and record keeping
• A business acumen partnered with a dedication to legality
• Methodical and diligent with outstanding planning abilities
• An analytical mind able to "see" the complexities of procedures and regulations
• Excellent communication skills

Knowledge

• Knowledge of Critical cooling systems and SLA's / KPI's within a critical environment
• Knowledge of Air Conditioning and humidity control
• Knowledge of Critical Power Infrastructure
• Knowledge/understanding of regulations affecting operations of a building
• Practical knowledge of H&S requirements inc RA's, Lock out Tag out, Permits to work.

Experience

• Proven working experience in UK conduct regulations, regulatory change management requirements and applicable laws.
• Risk Management

Accountabilities

• Operates within agreed operational and/or management guidelines.
• Maintains effective internal and external client or user relationships within own area of responsibility.
• Delivers health and safety policy and standards.
• Implements business decisions and sets local priorities.
• Promotes innovative ways to add value and reduce costs within the team.
• Optimises performance.
• Always maintain our RISE values.

Core Competencies

• Remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels.
• Confident in making decisions and follow up their decisions with action, achieving objectives by motivating and working through others.
• View short-term targets in the light of longer-term objectives, work within agreed systems and procedures, and maintain accurate records.
• Continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience.
• Ensure that Method Statements and Risk Assessments are adhered to for all tasks carried out to ensure safe working practices and carry out Dynamic Risk Assessments where required.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.