Engagement Manager - Government & Public Services

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About Faculty

Faculty transforms organisational performance through safe, impactful and human-led AI.

We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle.

We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists.

Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship.

Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely.

Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online.

AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely.

What you'll be doing

As an Engagement Manager in Government & Public Services you will be focused on serving the needs of our Government customers across multiple domains and applying Al to real-world problems that have a tangible impact on improving public sector output.

Your responsibilities will include:

Delivery

• Own end-to-end project delivery from structuring project plans, to managing product development, and ensuring our delivery approach brings maximum value to the customer.
• Work closely with customers and technical teams to design smart ways of helping them solve their business problems across a wide range of different disciplines and sectors and ensure that projects run smoothly on a day-to-day basis
• Product management, working with product designers and engineers to develop solutions which fit into customer workflows and support their business needs on an ongoing basis.

Relationship Building

• Continuously develop customer relationships as the primary point of contact during projects and be responsible for ensuring that our projects meet their objectives, and run to time
• Identify new commercial opportunities, contributing to the preparation and delivery of new business pitches and proposals to land new or expand current work across the sectors in which you work.

Thought Leadership

• Help build the business unit, by taking a proactive role in developing good processes and practices that develop the Government team and help us deliver on our objectives.
• Take a role in proactively developing your peers both more junior team members, and those with different areas of expertise.
• Conduct qualitative and quantitative research in a wide variety of fields that are relevant to our work

Who we're looking for:

• Previous experience in professional services, ideally from a consulting, technology or data background particularly within a public sector context and hopefully in AI
• Delivery excellence, taking responsibility for ensuring the successful delivery of your projects and owning development of high-quality written deliverables and reports.
• Exposure to managing senior stakeholders, with exceptional written and verbal communication skills, particularly for translating technical details to wide range of both technical and non-technical audiences
• Be exposed to working with technical teams and delivering technical projects ideally in AI.
• The ability to talk persuasively about how Al and data can be used to solve problems, and able to think creatively about how these can be applied to a particular customer's needs in order to win new business.
• A practical problem solver, with the ability to come up with novel ways of solving problems, which often have not been solved before.
• Self-starter mentality with the aptitude to quickly understand what needs to be done, and proactively identify and implement solutions to address that.
• A passion for AI and using it in a safe, human-led way to help solve some real-world problems

We aren't looking for someone to meet 100% of the expected skills and experience and would encourage you to apply even if you don't meet all of the requirements.