Engagement Manager, AWS Professional Services

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.

Key job responsibilities
- You will be passionate about working at AWS and live our credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
- You bring your industry specific knowledge to solve business problems for our customers. The primary industries of focus are Financial Services, Energy & Utilities, Health Care & Life Sciences, Telco & Media.
- You will deliver business objectives by managing a matrix-ed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
- You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
- You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
- You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
- You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

The position may require up to 50% travel to customer sites.

BASIC QUALIFICATIONS

- 8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).
- Able to represent AWS within the customer's environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Experience with software development life cycle (SDLC) and Agile/iterative methodologies
- Demonstrated experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.
- BS level technical degree or equivalent experience

PREFERRED QUALIFICATIONS

- MBA or Master's degree in a management, technical or engineering field. Professional experience can be counted in lieu of graduate degree.
- Active project management certification (e.g., APM, CSM, PMI-ACP, PMP, SAFe, PRINCE2 etc)
- Managed engagements using both Waterfall and Agile/Iterative methodologies
- Led technical projects. Managed and delivered IT and Transformation engagements
- Presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts
- FinancialForce Professional Services Automation (PSA) for Salesforce

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.]]>