Engagement and Stakeholder Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are looking for a creative and experienced Engagement and Stakeholder Manager to join our Strategy and Transformation Directorate.

For this role, you will bring strong experience of leading public and patient engagement in the NHS or linked organisations. You will have excellent communication and relationship building skills, able to work with partners to co-create content and engagement plans for service users, staff and communities. You will share our commitment to listening to service users, carers, families, partner organisations and community members, and building trust with the diverse communities we serve.

Instructions:

Your application will not be considered unless the supporting statement is tailored to this role and you have relevant experience. Please use this structure in your statement:

A. Brief statement - why you are interested in this role

B. Short explanation with examples of how you meet these criteria:

1. Experience in leading patient and public engagement resulting in service improvement
2. Experience of successful project management including event planning, marketing and evaluation
3. Experience of working with service users and carers
4. Ability to engage people from a wide range of backgrounds, using influencing skills at all levels
5. Ability to think creatively and skills in producing effective communication materials in different formats

C. Anything else you want to add to show how you meet other criteria in the person specification.

Main duties of the job

The Engagement and Stakeholder Manager is a key part of a small team and works with a broad range of stakeholders, often working independently and to their own initiative to identify opportunities for improving our approach to engagement.

The post holder will lead on the delivery and ongoing development of the Trust's programme of strategic community engagement. They will use a variety of approaches to involve different stakeholders in the Trust's strategic work, with the ultimate aim of improving access, outcomes and experience for our service users, their carers, families and our communities.

They will provide specialist communications and engagement leadership and support to key Trust-wide strategic programmes that help deliver the Trust's strategy, primarily the Patient and Carer Race Equality Framework (PCREF) and Patient Stories project. The role will also provide input and advice into the communications and engagement plan for the pilot of a new 24/7 community mental health service in Lewisham which is one of six funded by NHS England.

Working for our organisation

The Strategic Planning and Equalities Team works collaboratively with teams all over the Trust, in particular Communications, Transformation and Programme Management Office teams. We have office space at Maudsley Hospital, but work flexibly with in person, remote and hybrid working.

South London and Maudsley provides the widest range of NHS mental health services in the UK as well as substance misuse services. We work closely with the Institute of Psychiatry, Psychology and Neuroscience, King's College London and are part of King's Health Partners Academic Health Sciences Centre. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

We employ around 6000 staff and serve a local population of 1.3 million. We have more than 230 services including inpatient wards, outpatient and community services. Currently, we provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

You will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.

Detailed job description and main responsibilities

Key responsibilities:

• Lead on the planning, design, delivery and co-ordination of a regular programme of Trust-wide stakeholder engagement events to continually inform and feedback on Trust strategy, development of the annual strategic plans and its strategic workstreams.
• Co-lead on and manage the communications and engagement workstream of the Patient and Carer Race Equality Framework (PCREF) programme with a community and service user and carer representative
• Provide expertise and insight to colleagues across the Trust, in order to support local programmes of community engagement in line with the Trust's overall communications and engagement approach.
• Develop and be responsible for effective engagement and working relationships with the Trust's voluntary sector partners in relation to experience, participation and involvement.
• Develop and be responsible for effective engagement and working relationships with the Trust's statutory sector partners, e.g. local authorities, Healthwatches and ICSs in relation to experience and involvement. To provide Trust senior leadership with information regarding activity of our partners, e.g. events, reports, meetings, consultations.
• Develop and be responsible for excellent working relationships between the Strategic Planning and Equalities team and the Directorates, and working with Directorate Public and Patient Involvement Leads to ensure there is a coordinated and consistent approach to involving service users and carers in strategic work.

Person specification

Education

Essential criteria

• Educated to degree level or equivalent

Experience

Essential criteria

• Proven experience of stakeholder management in either the NHS or linked organisations
• Extensive experience of successful project management including event planning, marketing and evaluation
• Extensive experience in leading patient and public engagement resulting in service improvement
• Proven experience of working with service users, families and carers

Knowledge and skills

Essential criteria

• Excellent communication and negotiation skills, and an ability to engage people from a wide range of backgrounds, using influence and persuasion skills at all levels of an organisation
• Ability to think creatively and a high level of technical skills in producing effective videos; PowerPoints; online and in person surveys; Microsoft Forms and virtual engagement opportunities

Knowledge and skills

Essential criteria

• Understanding of the principles of partnership working with a wide range of stakeholders, including senior managers in the public sector, community, faith and voluntary organisations
• Ability to work effectively with people with lived experience of mental ill health their friends, families and carers
• Ability to chair and facilitate meetings of service users, carers and staff

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Engagement and Stakeholder Manager JD and PS (PDF, 169.9KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)