End User Computing (EUC) Senior Lead

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WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver "safer for hair" heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.

LOCATION

This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

ABOUT THIS ROLE

The role of End User Computing (EUC) Senior Lead sits within our Leeds based IT team at ghd. As part of the ghd IT function, you'll play a vital role in supporting and working alongside our parent company, Wella, in meeting their IT needs and achieving their ambitious goals, to drive technological excellence within the global beauty and styling industry.

From our strong foundation of delivering secure and stable IT services across both ghd and Wella, we're now transforming the IT function into ONE WELLA IT - a streamlined, integrated organisation focused on innovation, process standardisation, and seamless collaboration that supports both organisations.

We are seeking an experienced End User Compute Engineer who embraces our vision and is keen and confident to deliver results. You will be responsible for managing, supporting, and optimizing the company's end-user computing environment. This includes desktops, laptops, mobile devices, and associated software and peripherals. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-focused attitude.

JOB ROLE AND RESPONSIBILITIES

• Provide timely and effective technical support to end-users for hardware, software, and peripheral issues.
• Act as our most senior technical subject matter expert for the resolution of any technical issues related to desktops, laptops, mobile devices, and related software.
• Design and ensure compliance to the setup, configuration, and deployment of end-user devices globally for more than 7000 end users.
• Working closely with and influencing counterparts across the business, including partner organizations, suppliers, Local IT and other 3rd Parties.
• Provide training and support to end-users on the use of hardware and software.
• Ensure all devices are up to date with the latest security patches and software updates.
• Document processes, procedures, and troubleshooting steps for end-user support
• Stay up to date with the latest industry trends and technologies related to end-user computing.
• Manage escalations with 3rd party partners through to resolution acting as the senior technical lead for our function.

REQUIREMENTS

• 10 - 15 years' experience in a technical support role.
• Experience leading Microsoft InTune and other MDM (e.g. AirWatch) implementations in organisations of more than 1000 users
• Strong knowledge of Windows and macOS, IOS operating systems (Current and past).
• Knowledge and experience of Microsoft 365 and as the tenant administrator.
• Experience as the technical lead / expert for Microsoft Active Directory and Entra ID.
• Experience working with Microsoft security tools (e.g. MS Defender).
• Familiarity with common enterprise software applications (e.g. Microsoft Office 365, Adobe Creative Cloud).
• Security Best Practices / Secure by Design.
• PowerShell, scripting, and automation would be an advantage.
• Remote Desktop Support Tools.
• Experience with ServiceNow or other ITSM tools
• ITIL knowledge or certification would be an advantage.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
• The ideal candidate will have a strong, general understanding of IT (including server, cloud technology, networks) and be able and willing to "pitch in" with the team during periods of high demand.

Essential:

• Self-Motivated, confident, driven individual, with proven ability to manage own workload and show initiative.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, able to work with multiple stakeholders to gather information and co-ordinate priorities.
• Highly organised multi-tasker who can manage ongoing priorities.
• Work effectively on your own and as part of a wider team.
• Good problem-solving skills.
• Ability to work under pressure within deadlines.
• Ability to understand priorities and respond accordingly.
• Willingness to learn and develop.

VALUES

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

Collaborative - We work together to create the extraordinary

Creative - We foster creativity & excellence to create value for our brands and business

Courageous - We are agile, entrepreneurial & we own our future

Connected - We stay connected and ensure we are always consumer first

Committed - We are responsible for our impact on other & the planet

Important notice to Employment businesses/ Agencies

ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.