Employment Support Delivery Manager

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

IPS services follow a national and international model, providing support to help people with a severe and enduring mental health diagnosis into paid employment.

The Life Rooms has recently been successful in winning a tender to deliver IPS services in three additional Places, Sefton, St Helens and Knowsley. An exciting opportunity now exists for a fixed term 12-month secondment to an Employment Support Delivery Manager working in Mid Mersey.

The Employment Support Delivery Manager will be expected to provide strategic and operational leadership to the IPS services in Mid Mersey to ensure that they meet the needs of individuals and local employers in an authentic manner.

They will work collaboratively with clinical colleagues in Community Mental Health Teams (CMHTs), Step Forward Teams and Additional Role Reimbursement Scheme (ARRS) teams to enhance their knowledge and increase their usage of the services.

They will work at a strategic level with employers across a wide range of sectors to ensure the creation of sustainable work opportunities in an environment that reduces stigma towards people living with mental health conditions.

This is a 12-month fixed term post, 37.5 hours per week based in Mid Mersey. The post holder will be expected to travel between clinical bases in Mid Mersey and to strategic meetings in Walton Life Rooms.

Main duties of the job

Individual Placement and Support (IPS) services are an evidence based national and international model
of providing support to those with a severe and enduring mental health diagnosis into paid employment.
The services also support those with a severe and enduring mental health diagnosis to retain paid
employment as well as advising and supporting employers to maintain staff.
The post holder will provide strategic and operational leadership to the employment support function in
The Life Rooms four IPS services to ensure an offer that meets the needs of individuals with a severe and
enduring mental health diagnosis who wish to gain or retain paid employment, and with local employers,
in an authentic manner.
The post holder will work collaboratively with clinical colleagues in Community Mental Health Teams
(CMHTs), Step Forward Teams and Additional Role Reimbursement Scheme (ARRS) teams to enhance
their knowledge and increase their usage of the services

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

PRINCIPLE RESPONSIBILITIES
Strategic oversight of the IPS services
1. Champion IPS services across clinical teams to ensure that service users have access to support to gain or retain paid employment alongside their clinical care.
2. Deputise for the Business and Innovation Lead as and when necessary, in relation to IPS services.
3. Have oversight of the national employment agenda, engaging in local, regional, and national networking opportunities.
4. Have oversight of the local employment landscape through liaison with the local Chambers of Commerce and the utilisation of local employment data.
5. Work to support the growth of local employment partners through strategic liaison with the relevant Chambers of Commerce.
6. Work proactively with the relevant external agencies influencing the national supported employment agenda, for example IPS Grow, the Centre for Mental Health, and the Cheshire and Merseyside Integrated Care Board.
7. Attend the Cheshire and Merseyside Integrated Care Board IPS Network meetings to feedback progress on the services.
8. Be responsible for ensuring that all service data flows through the Mental Health Services Data System to ensure that NHSE and local commissioners have up-to-date and relevant information about the services and performance outcomes.
9. Prepare quarterly performance reports for the commissioners and attend quarterly contract monitoring meetings to present them.
10. Oversee the Team Leaders to develop and implement a robust outcome measurement practice that demonstrates the effectiveness of the IPS services and their fidelity to the IPS model which ensures a high-performance rating in annual fidelity reviews.
11. Regularly review and audit the Team Leaders practices to ensure that the services develop appropriately whilst maintaining rigorous quality improvement.
12. Work proactively with the Quality and Research Lead and the Research Team to identify quality improvement initiatives and research activity around the IPS model.
13. Be aware of national training programmes to ensure that the IPS teams remain up to date with the most current implementation of health improvement and supported employment thinking that meets the evolving needs of the local population and reduces health inequalities.

14. Undertake the full range of human resource activity for the IPS Team Leaders including recruitment, induction, training, supervision, sickness management, grievance, and disciplinary management etc.

Business as Usual (Liverpool, Wirral, Warrington, and Halton IPS services)
15. Support the Business and Innovation Lead to improve the performance and quality of the three current IPS services in Liverpool, Wirral, Warrington, and Halton.
16. Prepare and present quarterly quality performance reports to the commissioners, developing recovery plans where appropriate.
17. Work collaboratively with the community mental health teams to continue to enhance their understanding of the service and to co-develop accessible pathways of referral for service users.
18. Be responsible for the quality of the employment support offer, ensuring robust governance is in place around employment support processes, and data entries onto the clinical system (Rio).
19. Provide monthly service reports to referring clinicians to enable them to see the benefit of the new service for their patients.

New Business
21. Support the Business and Innovation Lead to develop and introduce a new IPS service in the Step Forward and ARRS Teams, utilising mental health transformation money outlined in the Spring Budget and Autumn Statement in 2023.
22. Work directly with clinicians in the Step Forward and ARRS Teams to promote the service and highlight the benefits of them referring into the service.
23. Provide visible and effective leadership to the new IPS service, including day to day line management of the Team Leader.
24. Be responsible for the quality of the employment support offer, ensuring robust governance is in place around employment support processes, and data entries onto the clinical system (Rio).
25. Provide monthly service reports to referring clinicians to enable them to see the benefit of the new service for their patients.
26. Support the Business and Innovation Lead to prepare and submit tenders for new IPS services to grow The Life Rooms portfolio.

Person specification

Qualifications

Essential criteria

• Educated to a master's level in a physical health, social science, or mental health related subject
• Post graduate qualification in a leadership or management qualification

Knowledge

Essential criteria

• Understanding of the social determinants of health and how these impact activation, health, behaviours, and wellbeing
• Understanding of the Social Model of Health
• Knowledge and experience of addressing barriers to accessing services including additional needs, mental and physical ill health, and cultural differences
• Knowledge of local and national health agendas
• Knowledge of local and national employability agendas
• Understanding of the principles of behaviour change
• Awareness of the activation agenda
• Knowledge and significant experience of implementing and using safeguarding principles and procedures
• Understanding of research and evaluation
• Understanding of coproduction principles
• Experience of leading on quality improvement projects
• Experience of leading and managing an external review process
• Experience of introducing service development and innovation
• Evidence in leadership and management including change management
• Experience of performance management requirements
• Experience of leading and managing dispersed teams
• Demonstrable knowledge of the principles of mentorship, coaching, and supervision to develop staff
• Experience of supporting people with mental or physical ill health

Desirable criteria

• Knowledge of public health priorities
• Knowledge of community asset building techniques

Values

Essential criteria

• Continuous Improvement, Accountability, Respectfulness, Enthusiasm, Support, High professional standards, Responsive to service users, Engaging leadership style, Strong customer service belief, Transparency and honesty, Discreet, Change oriented

Skills

Essential criteria

• Ability to produce high quality, timely and accurate Service reports
• Ability to support underperforming staff
• Ability to form professional working relationships with key stakeholders
• Ability to interpret and analyse data and utilise the findings to prepare formal reports recommending service improvement/development
• Ability to work across a large geographical area
• Ability to manage conflicting priorities and always ensure high quality service delivery
• Ability to work to tight deadlines
• Ability to communicate verbally and non-verbally to a range of audiences, adapting communication style when required
• Ability to work autonomously
• Excellent solution focused decision making skills
• Excellent de-escalation skills

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Employment Support Delivery Manager (PDF, 175.4KB)
• OH Risk form ESDM (PDF, 248.4KB)
• A Great Place to Work (PDF, 2.1MB)
• Our People Promise and Charter (PDF, 5.8MB)