Employer Solutions Manager

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Job Description

Who We Are

Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates and community engagement head on.

Our Vision

A world where people believe in themselves.

Our Mission

To improve people's economic wellbeing.

Our Values

Kindness: Be KIND to each other, treat all those around you the way you would like to be treated.
Respect: Always be RESPECTFUL to each other, our customers, partners, stakeholders, and funders - we are dedicated to exceptional service.
Integrity: Act with INTEGRITY - always be open and honest in our dealings with all people and stakeholders.
Innovation: Be INNOVATIVE - always try to do things better, to look for new solutions that improve our services to customers

Your Role

You will deliver end to end employment outcomes offer to all customers referred to the Restart programme through performance management of a team of Employer Solutions Consultants (ESCs) based in each of the offices within the contract package area.

Working with strategic and operational teams across the business to engage and account manage key employer relationships, track outcomes and deliver continuous improvement to systems and processes.

Location: This is an office-based role at one of our seven North West offices (Accrington, Blackburn, Burnley, Crewe, Macclesfield, Preston & Macclesfield), therefore applicants need to be based in a reasonable commutable distance from one of these offices and prepared to travel regularly across the other seven (travel expenses covered by the business). Outreach in the local community is also required.

Salary: £36,976

Your Responsibilities

• Manage team performance against agreed targets including targeted vacancy sourcing, employer engagement, interview acquisition and preparation, and job outcomes alongside other key performance indicators (KPIs)
• Management and development of ESCs using monthly and bi-annual performance tools while encouraging collaboration, standardisation and best practice across the team
• Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity
• Maintain a good understanding of the local/regional labour market and employer needs in order to inform customers and operational delivery
• Work with the Customer Product Manager and Strategic Sector Leads to drive sector specific skills training and targeting of sectors and employers
• Implement a tailored customer approach to identifying the right employer to optimise opportunity of securing sustainable employment
• Advise and develop ESCs to support employers through the promotion of adapted recruitment approaches and techniques to support customers to secure work e.g. personality-based interviews, work trials, job carving, or specialist health and wellbeing support e.g. reasonable adjustments, funding available, inclusion in national initiatives (eg Disability Confident) etc.
• Drive caseload management and profiling to ensure ESCs build pipeline of opportunities relevant to the customer needs of their office
• Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
• Ensure the maintenance of contract CRM (FedcapCARES) and other vacancy data to a required quality standard, to enable operations timely access to key employer related data
• Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times
• Maintain a good understanding of all other contract delivery and identify opportunities for cross-contract working or service alignment
• Identifying and capitalising on opportunities for the development and expansion of employer accounts by adhering to a structured sales process, including opportunity qualification and appropriate escalation.

Your Skills and Experience

• Experience of managing a team, ideally based across multiple locations
• Experience of working in a customer focused, results driven environment
• Excellent communication and influencing skills with people at all levels including internal and external customers
• Knowledge of the local labour market and social challenges
• Awareness of health, wellbeing and disability initiatives to support individuals into employment including route ways, job design and reasonable adjustments
• Awareness of skills and training landscape including traineeships, apprenticeships, and other work-based training as well as self-employment routes
• Experience of using CRM systems to track and report performance coupled with strong all-round IT skills

Here's what makes Fedcap a rewarding career

• A real opportunity to make a genuine social difference
• An inclusive and supportive culture
• Learning and development opportunities to help you grow from day one (including a two-week induction and the opportunity of an Institute of Employability Professionals (IEP) qualification for all employees)
• Competitive benchmarked salary plus additional bonus and recognition schemes
• £500 a year to spend with your choice of over 900 retailers
• Pension 5% matched and free life cover (4 x salary)
• Health and wellbeing support with an internal Wellbeing Team and our Employee Assistance Programme (including 24/7 telephone support, counselling, legal and financial information, mindfulness, digital gym)
• Supporting your work/ life fit through a range of flexible working options, 33 days annual leave, buy/ sell holiday scheme, no bank holiday or weekend working!
• Family friendly policies including enhanced maternity and paternity pay
• A cycle to work scheme that is open all year long!
• Laptop and mobile phone for every employee!

Additional information

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Disability Confident Employer

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.

Veterans and Service Personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.

INDHP

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/