Employee Relations Manager

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What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today...

Hours: Monday to Friday, 08:30-17:00 (flexibility required to work an evening shift as required to support the operation)

Location: DHL Aviation at East Midlands Airport

Grade: I

Department: HR

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary including bonus scheme
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction - a week's all expenses paid induction to our Company Values!
• HealthyMinds - Employee Assistance Programme

Key responsibilities:

Trade Unions:

• Build and maintain relationships with Trade Unions and their representatives
• Engage in collective bargaining with union representatives to negotiate and implement collective agreements
• Mediate and resolve disputes between management and union representatives, aiming to maintain a harmonious working relationship
• Ensure that both management and the union adhere to the terms outlined in the collective agreement, including grievance procedures, disciplinary actions, and work rules
• Collaborate with management to develop and update policies and procedures that align with labour laws and union agreements

Employee Relations:

• Develop and implement employee relations strategies, policies, and programs to foster a positive work environment and promote strong employee engagement
• Provide guidance and support to HR Business Partners and Managers on employee relations matters & effective practices including conflict resolution
• Resolve complex employee relations issues, ensuring fair and consistent treatment and compliance with relevant laws and regulations
• Collaborate with legal counsel, if necessary, to manage high-risk or sensitive employee relations cases and ensure compliance with employment laws and regulations
• Proactively identify and address potential employee relations issues, conducting trend analysis and recommending strategies for improvement.
• Partner with HR leadership and other stakeholders to develop and implement employee engagement initiatives that foster a positive and inclusive workplace culture.
• Collaborate with internal communication teams to ensure effective communication of employee relations policies, programs, and initiatives.
• Resolving & mitigating complex/critical employee relations issues in a timely & effective manner.
• Review and assist resolve large scale disputes with business level impact.
• Develop strong, trusting relationships with business leaders across DHL Hubs & Gateways UK SMT, cross-divisional HR, Regional & Global HR & the JCG
• Understand customer and key stakeholder's interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Training and Education:

• Stay updated on changes in employment laws, regulations, and industry trends related to employee relations and ensure compliance
• Develop and deliver employee relations training programs to educate managers and employees on policies, procedures, and best practices

You'll bring to this role:

• CIPD - Essential
• Experience within a unionised environment - Essential
• Degree Level Education in Human Resources Field (or equivalent)
• Proven experience working in Employee Relations or a similar HR role, preferably in a large organisation
• Strong knowledge of employment laws, regulations, and best practices related to employee relations
• Excellent interpersonal and communication skills, with the ability to build relationships and influence at all levels of the organisation
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism
• Strong problem-solving and conflict resolution skills, with the ability to navigate complex employee relations issues
• Ability to work independently and as part of a team, with a proactive and customer-focused approach
• Proficient in HRIS systems and other HR-related software
• A safety first attitude. All employees are responsible for their own health, safety, and wellbeing, and for the health & safety of their colleagues who may be affected by their actions or failure to take action.You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 5th July 2024

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we'd ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via hguktalent@dhl.com

Please note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.