Employee Relations Case Manager - Associate

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Job Description

Our mission is to ensure fairness in our global workplace while managing employee-related risk to the firm.

Employee Relations (ER) is a team of advisors who work to support our employees across all regions on sensitive and difficult employee relations matters.

As an Employee Relations Case Manager - Associate you will provide a service that is employee-focused and take a coaching approach to solving issues while also being commercially focused, practical, and legally compliant.

Job responsibilities

• Case Management: Execution of ER Support Case Management in Europe, the Middle East and Africa (EMEA) in a timely and efficient manner to include informal resolution, formal performance management, capability management and other global Support related activities
• Provides judgement/identifying solutions for complex/sensitive employee related matters across EMEA, primarily United Kingdom
• Possess an understanding of issues affecting Employee Relations internally, e.g. legal restrictions, case management operational standards, etc. Developing appropriate strategies to support business growth whilst ensuring adherence to operational standards and regulatory compliance.
• Conflict Resolution - support in addressing conflicts that arise in the workplace, striving to resolve them in a positive manner that facilitates resolution for all parties
• Human Resources (HR) Policies and Procedures - proactively providing guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders on the review, interpretation and dispositioning of matters relating to HR policies and procedures.
• Process Improvement - demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services.

Required qualifications, capabilities, and skills

• Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner, ideally within a global, matrixed, and complex business
• General knowledge of UK/EMEA employment laws and regulations
• Understanding of financial and HR related industry trends and applies them in decision making, where appropriate
• Strong analytical, fact based decision-making skills combined with the ability to think innovatively
• Possesses a risk and control mindset; follows published and tracking activities related to carrying out key responsibilities
• Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction
• Applies technical knowledge and business acumen to fact pattern and determines appropriate solution

Preferred qualifications, capabilities and skill

• Undergraduate Degree or CIPD qualifications

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.