Employee Relations Case Manager - 6 Month Fixed Term Contract

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Job Description

You will be coaching and supporting line managers and Business Involvement Group (BIG) Representatives across all areas of the business to make informed people decisions through a commercial lens. Accountable for a specific area of the business, you will work alongside line managers and People Partners to support a high-performance culture as a member of our Line Manager Advisory Service.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes are awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What You'll Do

Your key accountabilities will include:

• Deliver high quality, consistent and accurate advice on all aspects of people policy in line with the service SLA.
• Maintain personal expert knowledge of M&S employment policy and practice.
• Coach and develop the line manager to deliver effective people management and drive line management capability.
• Coach BIG reps to support their role as Employee Representatives and as an accompanying person.
• Provide end to end case management support for the full scope of cases and policy areas, including complex and high risk cases. Work collaboratively with your business partners in relation to cases you are managing, developing strong trusting relationships with business partners to enable this.

Who you are

Your skills and experience will include:

• Excellent verbal and written communication.
• Detailed knowledge of M&S employment policies, frameworks and practice
• Up to date awareness of external case, trends and employee relations best practice
• Strong customer relations management skills.
• Ability to judge and manage risk and foresee potential issues and consequences

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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