Employee Portal Lead
Job Title: Employee Portal Lead
Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Circa £31,500
What you’ll be doing:
- Assessing change requests and prioritising them using a scorecard to ensure change for back office teams is managed fairly and consistency on a weighted basis to determine the priority
- Providing back office support to Employee & Business Support teams across the ServiceNow toolset including change and continuous improvements
- Testing of changes and platform upgrades
- Supporting knowledge administration and feedback where required to ensure self-help remains up to date and fit for purpose by mitigating phone and email contact wherever possible
- Ensure robust governance and control of all changes; updating all operational material – instructions, guides, training material, knowledge articles etc
Your skills and experiences:
Essential:
- Administration / Communication
- Understanding of business change processes
- Experience of using ServiceNow
- Intermediate knowledge of Microsoft Excel (VLOOKUP’s & pivot tables)
- Objection handling
Desirable:
- Supervisory or management experience
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.
The Employee Service Centre team:
You will champion an exceptional employee experience on the Employee Service Centre (ESC) portal. You will be the primary liaison, collaborating with back-office teams to understand their needs and translating them into actionable ServiceNow Stories (STRYs) for developers, ensuring they align with ServiceNow best practices.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks
Closing Date: 14th March 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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