Electronic Gaming Host/Reception

Job Description

Grosvenor Casino Blackpool

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Welcome customers warmly into the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent customerexperience
• Engage and support the OMNIprocess
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of food beverage and reception

Qualifications

• Cover all aspects of electronic gaming, reception and online. Must have an outgoing personality and available to work through a 24hr business
• Positive attitude
• Experience of working successfully in a hospitality role
• Knowledge of and or passion for electronic gaming
• Fanatical about delivering unrivaled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Having worked in an electronic gaming environment would be desirable

Additional Information

Electronic Gaming Host/ Receptionist is a minimum 24 hour per week contract with the possibility of upto 40 hours per week. Standard Shift patterns are 7am-3pm, 3pm-11pm, 5-pm-1am, 6:30pm-2:30am and 11pm-7am.

Additional £1 per hour paid between Midnight and 8am.

Paid Breaks

50% Off Food on Shift

Free Sandwiches, toasties and Drinks on shift

50% Off Food Friends and Family Discount

Free meal for two people on your birthday and workiversary

Great offers through our Rank Rewards Scheme

28 Days Holiday (Full time) Pro Rota

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