Ecommerce Manager

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We're on the hunt for a skilled Ecommerce Manager who is ready to elevate our online revenue by strategically managing our digital sales channels. Your role will encompass website optimisation, conversion enhancement, online merchandising management, customer experience improvement, and leading all digital trading activities. You'll work closely with the Acquisition team and the CRM Manager, while also collaborating with IT, Operations, Sales, and Customer Experience teams to create a smooth and commercially driven online journey.

E-commerce Trading & Performance Strategy

• Own daily, weekly and monthly online trading performance, including revenue, conversion, AOV and traffic KPIs.
• Develop trading plans to achieve financial targets and lead targets.
• Lead online promotional planning, seasonal campaigns, and product launches.
• Monitor performance analytics and make data-led decisions to improve results.

Website Management

• Oversee onsite content, product listings, categorisation, navigation, and search optimisation.
• Partner with design teams to continuously improve user experience and checkout journey.
• Manage the product lifecycle online, ensuring accuracy in descriptions, imagery, pricing and stock availability.
• Brief and manage any required updates through internal teams or external agencies
• Manage the Conversion rate optimisation testing plan to improve consumer usability.

Digital Marketing Collaboration

• Partner with our SEO agency to ensure recommendations are applied to our website to drive visibility.
• Support the development of customer acquisition and retention strategies.
• Ensure campaigns and landing pages are aligned and optimised for conversion.

Customer Experience

• Champion customer insight and feedback, using data to optimise the end-to-end online experience.
• Work with Customer Service to resolve issues and improve overall satisfaction
• Share learnings, results, and opportunities to improve performance across the organization

Technology & Improvement

• Support the roadmap for e-commerce platform enhancements.
• Ensure compliance with data protection, accessibility, and online retail standards

Requirements

• You are a hands on, analytical, commercial focused Ecommerce marketer
• You move fast, think smart, and stay true to the brand.
• You combine commercial acumen with a data driven mindset.
• You love being hands on, working with key marketing platforms
• You thrive working in a team and with key cross functional partners.
• You understand why and how your actions fit into a broader marketing and business strategy.

Key Experience:

• Proven experience in a Ecommerce role (in-house)
• Competent with Google Analytics, Sales Force, Shopify or equivalent
• Strong commercial acumen
• Data Driven Mindset
• Excellent stakeholder management and planning skills
• Comfortable working independently and owning execution end-to-end
• Experience in fast-paced, entrepreneurial environments
• Skilled in adapting brand frameworks to local needs without losing alignment

Key Competencies:

• Creative & Brand-Savvy: Strong eye for design, tone, and visual storytelling
• Execution-Led: Able to move from idea to implementation quickly, accurately and independently
• Data-Informed: Uses metrics and feedback to continuously improve content and performance
• Collaborative: Works well across functions to deliver integrated outcomes
• Resourceful & Accountable: Owns projects end-to-end with speed and agility
• Driven to Excellence: Obsessed with quality and brand alignment, without overcomplicating
• Mission-Aligned: Motivated by meaningful work and making a positive impact

Benefits

• 25 Days Holiday + Bank Holidays

• Flexible Holiday Scheme (buy or sell up to 5 days of your annual leave)
• Substantial (up to 70%) employee discount on waters softeners, 30% discount for friends and family
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs - Your wellbeing is important to us
• Free eye test plus contribution towards prescription glasses
• Enhanced maternity & paternity leave
• Free fruits daily and free coffee on Fridays
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Paid volunteering day
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms