eCommerce Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are looking for an eCommerce Account Manager to join our talented Client Success Department!

This role can be based on a hybrid basis from our Stockton-on-Tees or Newcastle City Centre office.

As an Account Manager, your ultimate goal is to help retailers grow their businesses online by aligning their needs with Visualsoft products and services. To create and deliver an all encompassing ecommerce strategy.

You'll manage a portfolio of clients immersing yourself with each of their businesses, effectively becoming an extension of their in-house eCommerce team. Your client base will be varied across different industries, and you'll be committed to providing a bespoke service tailored to the client by gaining a deep understanding of their business.

With your clients at the centre of everything you do, you will be responsible for their growth, satisfaction and relationship with Visualsoft by ensuring they are happy and their online business is growing. Liaising with key departments you will be at the forefront of delivering collaborative marketing strategies that are aligned with the vision of your clients, designed to deliver strong performance in order to maximise growth opportunities for both the client and Visualsoft. Working proactively with your Client Services Director, you will identify opportunities using a strategic approach to propose additional services to secure further business with existing clients.
Key Duties & Responsibilities

Client Relationship Management

• Build and nurturing strong client relationships
• Understand client needs and develop plans and strategies to address them
• Work closely with clients to immerse yourself in their business to understand their goals and objectives
• Take responsibility for the quality assurance of all services delivered to your clients

Client Growth

• Build an understanding of clients' areas of focus and opportunity to ensure relevant and targeted strategies are identified and implemented
• Ensure that all clients have a strategic vision and roadmap to deliver growth/overcome challenges
• Lead on campaign creation, planning and measurement
• Collaborate with internal teams to deliver successful campaigns to your clients
• Monitoring campaign performance, delivering regular performance reports to clients

Escalations

• Resolve customer complaints quickly and effectively

Department KPIs

• Align goals to business overarching goals/objectives
• Support the departmental goals. Develop and agree on and achieve set objectives.

Personal Development

• Identify and agree personal development needs, and take actions to address these.

Requirements

You will have a strong track record in developing relationships with high-profile clients, and solid experience and/or knowledge across all digital marketing channels: Affiliates, CRO, Email, PPC, SEO and Social. You will also be used to achieving individual and team targets, and be confident in delivering challenging, innovative and forward-thinking strategies focussed on driving growth.

Requirements for the role

• Proven experience working within either marketing, digital, or ecommerce

• Proven customer service experience
• Keen interest and/or experience in consultative selling
• Have a detailed understanding of the digital landscape and how to apply this knowledge to business
• Knowledge and appreciation of ecommerce and digital marketing
• Strong communication skills both written and verbal
• Strong presentation skills
• Strong workload management and prioritisation skills
• Well presented- well-spoken, articulate and professional
• Determined, driven and willing to learn
• Supportive and ability to mentor others

Benefits

• Competitive basic salary with great progression options

• Unlimited paid holidays - yes that's not a typo!
• Hybrid working
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
• A high-performance MacBook
• Health Assured Employee Assistance Programme
• Free eye tests and flu jabs
• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you've got what it takes to join one of the UK's leading eCommerce providers, we'd love to hear from you.

A little formality... by applying you implicitly consent to us processing your data for review for this vacancy only.

Talent Hunter Referral Bounty - £500

Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone who could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the reference when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.