Eating Disorder Senior Administrator

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Would you like to join a progressive, award winning, multi-disciplinary team. The Eating Disorder Outpatient Service is internationally renowned for providing best practice, evidence-based care for adults with the full range of eating disorder difficulties.

The main objective of the eating disorders Service is to address inequality of access for adults with eating disorders; early detection and ability to closely monitor some of most unwell services users. It fulfils the service's ambition to develop a comprehensive community provision, to ensure a provision that builds on, and extends the Outpatients model.

Main duties of the job

We would like to invite applications for the exciting opportunities of Team Administrator for the Eating Disorders Outpatients Service, Maudsley Hospital.

As one of the senior administrators for the team you will be providing front line administrative support to the Team. This includes appointments, data entry, activity recording, communication with patients and carers, and clinicians.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Detailed job description and main responsibilities

1. Department Administration duties:

Provide administrative support to all the Outpatients Department staff, including ordering of supplies and equipment for a wide range of activities, allocating appointments for activities, managing room bookings, ensure required reports, audits and any other required documentation is completed on time ensuring excellent communication with all units on site.

2. Meetings

Provide administrative support to team and departmental meetings, including timely distribution of agenda and papers, taking of accurate minutes, and following up on action points.

3. Finance:

Manage petty cash floats Reconciling this frequently, ensuring all expenditure is authorised. Administer the patient's therapeutic earnings scheme.

4. Communication and I.T.

Design and maintain appropriate databases as required ensuring department activity is accurately recorded. Maintain relevant distribution lists.

5. Health & Safety:

Complete weekly environmental checklists, arrange alarm checks and fire evacuations, ensure any actions required to maintain health & safety are completed in a timely manner to ensure the department complies with all applicable legislation.

6. Personal Development:

Undertake any training opportunities required to develop skills to improve the service or for personal development as identified through the appraisal process.

7. Supervision

Part of this role will be to supervise the Band 3 administrators, this entails meeting them on a weekly basis to support them is their own role along side their monthly supervision where you will guide them with their career progression.

Person specification

Qualifications

Essential criteria

• NVQ level 3 or relevant academic education or equivalent experience

Desirable criteria

• Formal qualification in administration or related areas

Experience

Essential criteria

• Experience of working in an office and communication with a range of staff and service users
• Experience of customer focused roles requiring good communication skills.

Desirable criteria

• Experience of using NHS IT systems such as E-roster, Planet FM, E-pjs and Trac.
• Experience of working with other health care professionals

Knowledge and skills

Essential criteria

• Excellent communication skills both written and verbal.
• Ability to think and plan ahead using own initiative.
• Knowledge in a range of admin procedures.
• Ability to problem solve
• Ability to follow instructions and work unsupervised.

Desirable criteria

• Knowledge of Risk assessment processes.
• Knowledge of finance procedures.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD and person spec (PDF, 536.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)