E-Retail Partnership Manager

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E-Retail Partnership Manager

Shiseido UKI (All Brands)

MISSION

The E-Retail Partnership Manager, working closely with the Senior Digital Partnership Manager, will lead the digital strategy and execution for key chain e-commerce accounts (such as Boots.com, Sephora.com, and AS Watson Group). In this role, you will leverage your digital expertise and commercial acumen working alongside the commercial NAM to drive retail sales growth, increase market share, and boost long-term customer value (LTCV) for our brands and key partners.

ABOUT SHISEIDO GROUP

Our mission : Beauty Innovations for a Better World

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region and is its biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1. Leverage our unique portfolio of premium Beauty brands across all 3 categories

2. Stay agile and capture new retail opportunities

3. Customer-driven decisions

4. Create a great place to work in Beauty

Our first strength is Makeup, led by NARS, UK's Nr4 colour brand with incredible success globally and that gained 4 rankings in the last 2 years thanks to its unique tone of voice and exceptional complexion and lip products.

Skincare is a key priority for expansion, with 5 very diverse and complementary brands covering the full scope of consumers needs and profiles. From brand Shiseido that is recognized for its uncompromising quality and showing huge growth potential in UK&I, to already iconic Drunk Elephant (+75% growth this year, about to enter Top10 Skincare) with its most sought-after formulations and Skin Smoothies, or the spectacular Clé de Peau Beauté that embodies the ultimate of stem-cell technology to the service of radiance. This year, we just launched ULÉ a newly created Skin-Tech brand with breakthrough credentials around Sustainability and botanical performance, as well as expanding Gallinée, our most recent acquisition from 2022 specialized around skin microbiome with unique patents.

We are also growing fast in Fragrance, a category we want to accelerate with leading Designers brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.

Year to date, October 23, SHISEIDO Group is the fastest growing Beauty Group in the UK market, both in Stores and Online. Our clients include high-street retailers such as department stores, beauty chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites. Our mix of sales is 55% online and 45% in brick & mortar.

ABOUT SHISEIDO BRAND

Recently voted as No5 most trusted brand in Health & Beauty worldwide, Shiseido has defined the concept of beauty and spread its knowledge and power across the world. Heralding an army of devoted followers, we feel that by inspiring empathy, beauty can become a positive force in the world, and guide the next generation boldly into the future.

ABOUT CLE DE PEAU BEAUTE

Clé de Peau Beauté, the premier luxury skincare and makeup brand from Shiseido Cosmetics, was founded in 1982 as the ultimate expression of elegance and science. Forever guided by exquisite aesthetics and intelligence, Clé de Peau Beauté has instilled its products with modernity, enchantment, and dynamism to emerge as an industry leader in delivering radiance so remarkable, it emanates from within.

ABOUT DRUNK ELEPHANT

We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.

ABOUT NARS

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.

ABOUT DESIGNER FRAGRANCES

Shiseido Group's fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. From the edgy Zadig&Voltaire to the sensual and effortless delicacy of Narciso Rodriguez; and the intriguing mix of natural and sophistication in Issey Miyake. In selected distribution, we also have the unique collection from the extraordinary perfumer, Serge Lutens and more to come to the market.

ABOUT ULE

At Ulé we are on a mission to promote botanical, conscious beauty, being the first skincare brand to grow its ingredients in our own indoor high-tech vertical farm.

Our formulas are obtained through an avant-garde method of culture that guarantees the purity and power of the plants to give you more resilient skin. We have created a sustainable way of beauty for those who want to enjoy life to the fullest, in harmony with the environment.

ABOUT GALLINEE

At Gallinée we believe in working with your microbiome to help it to look after you. Our products contain a patented complex of prebiotics, probiotics and postbiotics to nourish and support the good bacteria that make your own personal ecosystem. Helping them to look after even the most sensitive skin.

ORGANISATION

Reports to: Senior E-Retail Partnership Manager

Job Location: Shiseido Group London Head Office

Contract type: Permanent

MAIN RESPONSIBILITIES

• Support in driving the UK E-Retail Strategy in your division, as set out by the Senior Partnership Manager
• Commercial digital lead on key chains working in partnership with NAM colleagues
• Lead on key accounts including individual strategy per account, per brand, aligned to retailer capabilities and digital trends tapping into partnership roadmap goals
• Budget Management with relation to Retail Media channels working collaboratively with Commercial NAM and Brand Marketing Leads
• Retailer relationships management, especially with key online and digital contacts building relationships at retailer level
• Campaign reporting including monthly ROI analysis and insights sharing to inform best investment choices
• Internal team calls lead and strong project management skills ensuring the smooth running of all e-retailer campaigns
• Work collaboratively with SMEs to innovate and drive channel best practices (Content, Media, CRM, Performance, Advocacy)
• Key collaborator with Brand Marketing Leads to drive increased customers and market share
• Digital native able to influence others on e-retail best practices and championing upskilling teams
• Key interface with EMEA E-Retail team and Global brand teams (where relevant)
• Support wider E-Retail team on special projects, e.g. ratings and reviews, digital shelf analysis, content innovation, data and insights
• Support the management of a retailer Implant
• Daily management and mentorship of an E-Retail Partnership Intern

PROFILE, SKILLS AND EXPERIENCE REQUIRED

• Experience managing Digital / E-Retail relationships
• Experience in a commercial market or digitally focused role or within an e-retailer advantageous
• Retail Media Campaign management preferred
• Experience managing people, directly and indirectly
• Ability to manage multiple stakeholders across regional and local teams to achieve cohesion
• Exceptional attention to detail and highly organised
• Proactive, pragmatic and analytical mindset
• Positive, collaborative, can-do attitude, a team player but able to work autonomously
• Experience leading digital upskilling and training desirable
• Aware of digital and e-retail trends, retail media experience desirable
• Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you'll love...

• 26 days holiday + bank holidays + your birthday day off
• Holiday buy - up to 5 days
• Day off when you get married or move house
• Generous contributory pension scheme - match up to 8%
• Annual performance related bonus
• Private medical insurance with Vitality
• Enhanced parental allowance
• Generous product allocation & discount
• Life Assurance up to x4 your salary
• Flexible Friday finish
• Flexible & hybrid working
• Wellbeing programmes
• Annual performance and development reviews so you know your career is going in the right direction