E-Commerce Category Growth Manager – Technology

About the roleWould you like to drive E-Commerce growth at John Lewis? We are recruiting an E-commerce Category Growth Manager for our Technology team.

We’re looking for an experienced commercial and customer-focused individual with knowledge of operating in an E-Commerce trading environment with experience of people management and influencing internal stakeholders.

In this role, you will lead and develop your E-Commerce trading team, setting the strategic direction and outlining what your category needs to grow, influencing stakeholders to deliver commercial targets and working with teams in Commercial, Customer, Content & Operations and Optimisation & Product to deliver these actions.

As the E-Commerce Category Growth Manager, you will be responsible for forecasting, articulating risks and opportunities to trading performance looking forward, and analysis and recommendations from reviewing previous trading performance to maximise opportunities and minimise risks. 

• We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The E-commerce Growth team aims for around 2 days a week in the office to connect, usually a Wednesday & Thursday. The role is based at our London Central Offices in Pimlico. 

• The salary range for this role is set at £53,000 - £85,000

• This is a permanent position
   

Key responsibilities;

• Shares expert and insightful analysis of Category performance data to drive E-Commerce trading actions

• Aggregates end-to-end site customer behaviour analysis across funnel steps, campaigns, traffic type & content to maximise channel performance and inform customer journey improvements.

• Constantly reviews external market benchmarks to share recommendations and inform 

• Category assortment development and site customer journey development

• Influences and informs Category teams around assortment range, price & availability using site performance data to highlight risks/opps.

• Oversees and validates high-quality trading insight, commentary and site metric forecasting

• Develops a highly commercial and analytical team with a high-performance culture that brings customer and commercial data together to make better trading decisions and delivers continuous E-Commerce optimisation improvements

• Prioritisation and approval of analysis workflow

• Prioritisation of risk/opp mitigation actions

• Building and owning the E-Commerce Category growth plan

Essential skills you’ll need 

• E-Commerce experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions.

• Highly numerate and strong data-analysis orientation. Comfortable with interpreting complex data from multiple sources to provide clear recommendations, including converting into insight, action, sizing and prioritisation.

• Strong influencing skills such as influencing B&M around availability, price, and detailed understanding of conversion funnel dynamics

• Strong and highly collaborative team player able to work in matrix management both with E-Commerce (influencing operations, site effectiveness, product) as well as broader functions

• Ability to manage and influence range of stakeholders - for directorate leadership teams, digital marketing, category marketing, retail media

• Strong commercial acumen

• Proven experience in People Management

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.