Duty Security Manager - London

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We are seeking an experienced and adaptable Duty Security Manager to manage a prominent facility in London N1

In this role, you will hold a vital position in enforcing security and guaranteeing the well-being and protection of our clients' staff, tenants and guests, excellent communication skills and a passion for delivering exceptional customer service are all key for this position. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.

If this sounds like you, and you're ready to take the next step in your career, then apply now.

Position: Duty Security Manager

Pay rate: £17.49 per hour

Shift Pattern: (4 on / 4 off, days and nights, 12-hour shifts)

Location: London N1

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as the main point of contact for all security, fire, and health & safety matters, ensuring smooth daily operations.
• Respond professionally to emergencies, fire alarms, medical incidents, and crises while following established escalation procedures.
• Provide leadership, coaching, training, welfare checks, appraisals, and ensure all officers are fully competent and presentable.
• Carry out routine checks of all security posts, control rooms, emergency exits, and critical areas to ensure safety standards are met.
• Deliver a proactive, friendly, and efficient service to tenants, visitors, the management team, and the public.
• Write clear, detailed reports on incidents, investigations, faults, and daily operations. Ensure timely and professional communication.
• Monitor contractors, enforce permits and H&S rules, manage access control, CCTV, keys, radios, and all life safety systems.
• Actively oversee access control, CCTV, alarms, and fire panels, ensuring any faults or anomalies are reported and resolved.
• Work collaboratively with all onsite departments to ensure compliance with procedures and smooth delivery operations.
• Take responsibility for operational decisions when senior management is unavailable, ensuring continuity of service.
• DS & CCTV license required

Must have experience and skills:

• Valid Frontline SIA License
• Valid CCTV License
• Minimum 2 years of corporate managerial security experience
• A profound comprehension of premium customer service standards within a five-star setting.
• Outstanding communication skills fostering seamless interactions.
• Expansive knowledge of best-practice security standards and protocols
• An unwavering commitment to maintaining ethical practices and integrity.
• IT literate to an advanced level with the ability to work competently in multiple system applications

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.