Duty Manager (Cargo)

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Overview

Job Summary

Swissport - London Gatwick Cargo

To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.

Responsibilities

Job Responsibilities

• Control and monitoring of the shift and work activities
• Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management
• Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues
• Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity
• Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures
• Maintaining compliance in Health & Safety, Training and Quality whilst ensuring the relevant statutory, regulatory and company policy requirements are met
• Maintaining excellent communication with all relevant stakeholders
• Monitoring and control to ensure smooth operation of Reception
• Monitor and control site security in line with CAA and Company requirements.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

Qualifications and Competencies

• High School diploma or higher
• Minimum of 5 years experience within the industry
• Thorough working knowledge of Cargo, Warehouse and Ramp processes
• Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Cargo Operation
• Excellent knowledge of the Operation Office function
• Good working knowledge of PC systems and Microsoft Office
• Customer focus and quality awareness with high standards of quality and service level goals
• Strong resource management and interpersonal skills
• Ability to work in inclement weather