Duty Manager

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ICTS AVIATION OVERVIEW

As its primary field of operation, ICTS has remained the premier supplier of aviation security services for over twenty-five years. In more recent years, ICTS has expanded its portfolio to incorporate a wide range of customer related services including above wing ground handling, airline representation and assistance for passengers with reduced mobility.

Dedicated to continually improving and refining its products, ICTS invests considerably in the development of new tools and procedures. As such, ICTS has provided clients with groundbreaking utilities that, due to their success, have later been adopted by the entire trans-Atlantic aviation industry.

ICTS is regularly invited to participate in the trialling and development of new aviation security systems and has worked closely with the UK, mainland European and US governments on many occasions.

KEY TASK AREAS / RESPONSIBILITIES

We are currently recruiting for 2 Duty Managers to assist in the overall running and performance of our operation at Aberdeen Airport and ensuring that all regulatory and contractual requirements are adhered to.

Operation Responsibility

• Providing customer service to passengers and our client
• Ensure the delivery of ICTS services in line with contractual and regulatory requirements.
• Maintenance of Client, ICTS, and quality control Standards and Company Procedures.
• Maintain the required professional standards of operation, in accordance with Company requirements.
• Oversee the professional standard of the station and ensure specified procedures are adhered to.
• To ensure the safe delivery of operations at the station through leading a safety-first culture and approach.
• Deliver and promote positive employee engagement, being visible and accessible to the team thus ensuring effective communication.
• To act within the authorities set out by Management and the company's working procedures.
• To carry out any other duties as directed by the Station Manager
• Promote ICTS (UK) & Ireland Ltd positively.
• Professional and Service Standards
• Provide guidance and support for direct reports and management team.
• Effectively delegate tasks where and when required.
• To act within the authorities set out by the Station Manager and the company's working procedures.
• To carry out any other duties as directed by the Station Manager.
• Client/Customer Responsibility
• Regular liaison with the clients to ensure high levels of contractual compliance and client satisfaction.
• Implement any changes to task to be carried out that the client may reasonably request and inform the Station / Regional Manager of such changes.
• Relate effectively with the customer, making sure that reasonable requests are completed, and that any customer complaints are fully investigated and responded to in a timely fashion.
• Ensure any new business opportunities within the station are fully explored and developed.
• Competencies
• Leadership: leads by example, motivates others, makes decisions, initiates action, takes responsibility.
• Communication and Influencing: establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others.
• People Management: fosters team/individual performance, achieves results, sets targets and reviews them, leads, motivates and empowers others, deals with issues, coaches and encourages others.
• Task focused as well as people centered.
• Ability to focus on direct areas of responsibility whilst also able to act in interests of broader operating divisions.
• Ability to work openly and collaboratively at all levels with multiple stakeholders.
• Organizational Skills: plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements.
• Commercial and Financial Awareness: effective financial management, maximizes use of resources, identifies and delivers business growth opportunities.
• Results Orientation satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes.
• Interpersonal Skills: build positive relationships, demonstrate emotional stability, confidence in own ability, are approachable to all staff, show respect and tolerance.
• Values: lives and endorses the company values