Duty Manager

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Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Duty Manager?

• £39,500 package including service charge
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover
• Career development on your Mayfair journey with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Wellbeing calendar of events
• Cycle to work / safe bike store
• Season ticket loan support
• Refer a friend incentive
• Team social events, seasonal gifts and much more...

Duty Manager - About you

• Confidence in dealing with queries from guests, managers and colleagues
• Enjoy making fast paced decisions with accuracy and care
• Previous experience in reception at supervisory level minimum
• Drive and passion to seek out opportunities to go above and beyond for our guests
• Enthusiasm and passion for your work and communication with colleagues and adept at multi-tasking
• A keen eye for detail, organisational skills and a flexible attitude

Aim of the Duty Manager role

To ensure the well-being of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Key responsibilities of the Duty Manager:

• Ensuring you are prepared for every shift with faultless hotel knowledge
• Show passion for your guests' experience by attending daily briefings to learn about special occasions, requirements and VIP guests
• To take ownership in dealing with a varied day from breakfast to busy checkouts
• Ensuring all guests receive prompt service and guidance relating to their stay
• Be confident in handling guest requirements, special requests and complaints
• Awareness of all H&S requirements, including fire marshal duties
• Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
• Take ownership in the smooth running of all departments during your shift
• Cover reception/ night shifts if required

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.