Duty Manager

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About The Role

Leading from the front you will work with the management team to ensure the smooth running of the hotel.
Whilst on shift you will ensure each department have what they need to provide a great service to our guests.

This is a hands on role that requires both F&B and Reservation skills but you will also be confident to deal with emergency situations.

Through supporting the management team, there will be the opportunity to develop your skills in Health and Safety and to assist with the Training and Development of the teams
This is an exciting role that can be developed based on the strengths of the candidate.

Your responsibilities

1. To be the point of contact for any management issues while on shift
2. To prioritise, organise and delegate to your team to ensure the service runs smoothly and that our guests receive an exceptional experience
3. To motivate your team to provide excellent service and always lead by example.
4. To assist the Deputy Operations Manager with fulfilling our Health and Safety requirements
5. To communicate with the Management team to help develop the hotel and it's colleagues

You will work 5 straight shifts per week. These will be a mix of 7am-3pm and 3pm-11pm.

About You

You will be someone with previous experience working in a busy hotel with exposure to supervisory or management responsibilities. This is a hands on role working alongside the rest of the hotel team to deliver exceptional service so you will be as comfortable rolling up your sleeves and getting involved as you are with the management tasks. You should be proactive, organised and able to delegate to ensure the smooth running of the day to day hotel operation.

About Us

At the Westmorland Hotel you will also enjoy the following benefits;

• Up to 75% off the products from the Kitchens in our other businesses (Tebay, Gloucester and Cairn Lodge Services and Junction 38 Truckstop)
• 25% off the products in our Farmshops
• A free meal whilst on shift
• Free parking
• Contributory pension scheme
• 28 days holiday (pro rata for part time) with the option to purchase an additional week.
• Paid day off for your birthday
• Free colleague bus from Penrith, Appleby and Kirkby Stephen
• Discounted B&B rates for friends and family