Duty Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly 'Star of the Month' Awards
• Long-service Awards, that start after 1 year of service
• 'Recommend a Friend' Incentive - Be rewarded for referring someone you know!
• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role...

Focusing on our Front of House departments, your responsibilities will include overseeing the overall operation, ensuring employee productivity, monitoring efficiency and service delivery of all departments and processes in the absence of the departmental manager, and creating a positive work environment for employees.

You will ensure we deliver the very best customer service to our guests across the entire venue, being the main point of contact in the absence of departmental managers/ supervisors, or act as a support/ escalation point, to resolve any challenges that may arise.

About you...

• Be a great leader - ability to create a collaborative, positive and motivated workforce driven to achieve the very best service and business goals
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy - great at managing one's own time and the time of the team

About us...

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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