Duty Manager

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About the role

We are looking for a talented leader, passionate about driving sales and delivering a great customer experience. As our Duty Manager, you will oversee trade across the whole of our garden centre. Every day you will ensure that all departments are set up for success to deliver a brilliant experience for our customers and that our commercial targets are hit.

• Overseeing department operations, maximising profitable sales and growth while creating a unique customer focussed environment
• Taking the lead in creating a great place to work for everyone in the team
• Sparking the team's passion for delivering the best customer experience possible by creating a brilliant customer journey
• Working closely with our central support teams, maintaining top notch communication, stock supply and response
• Ensuring compliance and health & safety regulations are carried out across all departments, whilst caring for team member and customers welfare at all times
• Your proactive thinking and retail management expertise will make the most of every sales opportunity
• Ensure the store is ready to trade across all departments, ensuring completion of all opening/closing procedures and daily checks
• As a member of the management team you will also have duty manager responsibilities including key holder duties

About You

• You'll bring sales expertise with proven experience of retail operations management
• Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working
• Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
• Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
• Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best

Our offering

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Fantastic team member discount to be enjoyed in the store, restaurant and foodhall
• Access to Wagestream where you can track your earnings in real time and access a portion before payday to cover unexpected costs
• Thriving culture; the Dobbies team are passionate, diverse and committed to our customer
• Future opportunities; We want you to be happy and challenged at Dobbies for years to come so we offer various specialised training and further learning and growth opportunities
• A free and confidential Employee Assistance Programme (EAP) that helps you deal with life's challenges

About Dobbies

For 150 years, the Dobbies name has stood for quality. During this time, we've been proud to provide the very best products and expert advice to gardeners throughout the UK. With over 600,000 club plus members, our main priority is exceptional customer service.

Today Dobbies is the UK's largest Garden Centre retailers with stores across Scotland, England and Northern Ireland. Naturally, we have one of the biggest and best ranges of quality plants and gardening equipment around. You don't have to be an avid gardener to enjoy Dobbies because, as well as having everything to make your garden grow, we have everything you need to simply relax and enjoy your garden - and much more.