Doorperson

Doorperson, reporting to the Guest Services Manager. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences ensuring genuine recognition. The role is also critical in managing the traffic and controlling the door and flow of the forecourt. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Doorperson for this experience. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Possess in-depth knowledge of the hotel, immediate community, and London landmarks.
• Welcome guests in the forecourt and assist guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Assist guests in arranging transportation to and from the airport/station or any destination.
• Ability to give information and directions about London to guests and to drivers

General requirements

• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
• Confident conversationalist always engaging with guests and colleagues.
• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

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