Domestic Manager

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George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles.

We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

Job Title- Domestic Manager

37.5 hours per week

Permanent

Salary- £37,338 - £44,962 Per Annum

Closing Date- Sunday 16th February 2025

Interview Date- Tuesday 25th February 2025

This post may close early due to high numbers of applications so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Careers at George Eliot - 'Where you make a difference'

Main duties of the job

The Domestic Manager is responsible for a high quality and efficient provision of Facilities services to patients, employees and visitors across the site.

The post holder is responsible for ensuring that all aspects of the service are compliant with statutory requirements, best practice maintaining accreditation to quality management systems

Work with the other Facilities Managers in achieving standardization of working practices, protocols and procedures across all sites in terms of Housekeeping Services.

The post holder is a key member of the Facilities Management Team and will be required to undertake projects and other duties in addition to main sphere of responsibility.

Working for our organisation

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidized restaurant, tranquility garden and generous subsidized on-site parking.

Detailed job description and main responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Leadership

Provide leadership to the site team developing future capacity.

Ensure the delivery of quality standards and targets are met aiming to continually improve performance within the service.

Provide professional support to the site team and colleagues outside of the department.

Ensure that all employees in the team are clear about what is expected and are working together in successfully improving services.

Works closely with the Facilities Management Team.

Leads specific projects and pieces of work as directed by the Hotel Services Manager.

Ensure that Housekeeping services are delivered seamlessly across the site.

Working with the Trust Facilities Manager and the site team to develop a strategy for continual improvement within the service including standardise systems and working practices across Housekeeping. Develop and maintain a programme for equipment investment.

Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service.

Provides feedback on those services that are delivered by external contracts, e.g. linen, pest control.

Financial Management

Delegated responsibility for income and expenditure budgets for area of responsibility.

Attend monthly budget reviews with the Hotel Services Manager and Finance colleagues; ensure remedial actions are taken to correct any deviations from budget.

Identify CIP (Cost Improvement Plan) schemes within areas of responsibility and contribute to the delivery of CIP within the wider Facilities Department.

Assist in the development of business cases for new service developments.

Statutory compliance & quality

Ensure that all services are delivered in accordance with statutory requirements, legislation and national best practice.

Ensure that cleaning services are delivered in line with National Standards of Cleanliness and the Trust Cleaning Policy across the site.

Ensure that waste that is produced on site is managed effectively in line with Trust Waste Policy, Standard Operating Procedures, best practice and legislation.

When required ensure that ward based catering is delivered in line with the Trust Food Hygiene Policy.

Ensure that regular patient satisfaction surveys are undertaken and used to improve the service.

Assist in the development and maintenance of SOP's, protocols and polices relating to Housekeeping services.

Assist on the development and maintenance of department risk assessments and associated database.

Ensure that all complaints are investigated inline with the Trust Complaints Policy.

Promote a culture where governance and risk management are seen to be everyone's responsibility.

Communication

Be the designated site's point of contact for operational issues relating to Housekeeping services.

Be a point of contact with clinical teams regarding contract requirements, advising on service provision and liaising with Trust Facilities Managers on any additional arrangements.

Establish effective two way channels of communication within the post holder's area of responsibility and the wider Facilities Team.

Liaising closely with the Monitoring/Training Officer regarding department mandatory training programme.

Chairs Operational Management Team Meetings.

An active member of the Facilities Management Team.

Ensure that good practice is rapidly shared within the Facilities Team.

Liaises with external suppliers and contractors regularly to ensure high quality and cost effective service is delivered.

Prepare performance reports and presentations as required by the Head of Facilities.

Human Resources

Line management responsibility undertaking, recruitment, appraisal, sickness management, performance, disciplinary related tasks.

Ensure that mandatory training is completed by all employees.

Ensure that all employees are appraised annually and a development programme put in place.

Ensure that employees are aware of and follow departmental and Trust policies taking remedial action were required.

Leads and delivers change management projects within sphere of responsibility and the wider Facilities Department.

Undertakes investigations and prepares reports for disciplinary panels.

Ensures that sickness absence is managed in an effective and timely manner in accordance with Trust policies and Procedures.

Promote a culture where employees feel empowered and accountable for service improvement at local level.

Other Duties

Lead initiatives and projects as required by the Head of Facilities and Hotel Services Manager.

Represent the Department/Trust both internally and externally where appropriate at local or national meeting.

Manage ward based catering when required.

RELATIONSHIPS

Internal: Head of Facilities, Hotel Services Manager, Facilities Senior Management Team, Estates Managers, Chief Operating Officer, People and Workforce, Ward Managers, Matrons and Finance

External: Contractors, service providers, patients and visitors. Other external organisations and agencies.

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent of 5 years experience
• Business management diploma or demonstrates that level of theoretical knowledge.
• Certificated British Institute of Cleaning Science qualification
• IOSH Managing Safely
• Food Hygiene certificate level 4 food safety qualification or equivalent (Advanced Food Hygiene)

Desirable criteria

• Project management qualification
• Recognised HACCP qualification

Experience and Knowledge

Essential criteria

• Minimum of 5 years managerial experience with a staff group
• Budget management.
• Human Resources procedures - recruitment, appraisals, absence management, disciplinary procedures
• Management of Housekeeping services
• Knowledge of Health & Safety at Work Regulations, COSHH and Environmental Health legislation.
• Project management experience
• Have accurate keyboard skills
• Knowledge of the National Specification of Cleanliness.
• Knowledge of Facilities management within the NHS

Desirable criteria

• NHS managerial experience
• NHS procurement processes
• Auditing and or monitoring systems
• Knowledge of Agenda for Change
• Knowledge of Facilities management within the NHS
• Knowledge of infection control requirements in the NHS and staff training requirements

Skills and Abilities

Essential criteria

• Be able to communicate effectively, accurately and confidently using all methodologies to individuals and groups

Desirable criteria

• Training individuals and groups.

Personal Qualities

Essential criteria

• Respectful and courteous approach to all staff groups and clients
• Open door policy for staff to meet with post holder to discuss issues
• Supportive to service managers.
• Firm and consistent approach on HR issues
• Ability to work well under pressure and to tight deadlines and providing all necessary analysis/reports to schedule.
• Be an ambassador for the Facilities Directorate
• Communicate well with service users.
• Communicate well with patients and visitors
• Professional bearing
• Ability to communicate effectively with external organisations and Trust representatives at all levels
• Excellent judgment and negotiation skills
• Willing and able to facilitate change and motivate others to accept change
• Approachable and sensitive attitude to staff members.
• Ability to represent Facilities and clearly determine service levels and resources

Other

Essential criteria

• Well motivated to manage a successful team of staff and promote a positive image of the departments
• Demonstrate a willingness to engage with staff
• Be a key member of the Facilities team, leading the team with hands on approach.
• Be influential in decision making processes
• Willing to act on own initiative

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Domestic Manager Job Description (PDF, 632.3KB)
• Domestic Manager Person Specification (PDF, 552.5KB)
• Domestic Manager Functional Requirement Form (PDF, 648.5KB)