Domestic Assistant Manager

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Detailed job description and main responsibilities

• Communicate with all staff, patients, and the public, in relation to hotel services duties.
• Communicate formally with the team as required or instructed by Domestic Management Team as a minimum monthly, discussing service standards, change or developments.
• Give advice and full cooperation to colleagues within the department in a prompt manner, liaising with the other services managers and Infection control to ensure tasks are carried out to the correct required standard.
  Provide service staff with monthly team brief and other departmental updates
• To communicate in relation to relevant legislation, policies, and procedures, i.e., sickness and disciplinary policies, recruitment, and development policies.

People Management

• To ensure that all team members have a meaningful annual appraisal and annual personal development plan to ensure delivery of personal, directorate and Trust objectives.
• To delegate work to team members as appropriate in line service requirements.
• Actively promote quality in the team, by making clear standards, expectations, monitoring progress and taking action when standards fall short of expectations
• Discuss standards with service staff and ensure remedial action is taken where necessary.
• Prioritise workload such as delivering training, supporting projects, working towards personal objectives and to ensure projects and benefits are delivered to agreed time frames and targets.

Management of staff including:

• Sickness absence management
• Performance management and conduct issues
• Addressing first level grievance issues.

Assist in recruitment, organisation, training, and development of staff including:

• Assisting in the recruitment process including candidate interviews, new starter inductions and training
• Supporting the Domestic Management Team in the day-to-day management of staff and supervisors including staff rotas to ensure all service demands are met
• Assisting in planning and delivering staff training

Service Improvement

• Support the Domestic Management Team in identifying and implementing service change and improvement.
• Highlight failures within the service and implement actions accordingly to rectify gaps in services.
• Assist in development of Work Schedules, Standard Operational Procedures and Department Service Level Agreements

Financial Management

• Assist in monitoring and controlling annual budget including:
  On-going review and utilisation of resources available in line with best value for money.
• Delegated financial authorisation in line with the Directorates individual authorisation limits.

Person specification

Knowledge & Experience

Essential criteria

• A significant or demonstrable experience as supervisor or first line manager within a Healthcare setting.
• Previous experience in dealing with a large workforce.
• Previous experience in dealing with patients and public in a healthcare setting.
• Experience of waste management streams.
• Previous experience of infection control and decontamination processes
• Demonsrated experience of audit and compliance processes
• Experience in assisting with the sickness management and staff appraisal processes.
• Contribution to the personal development of directly managed staff

Desirable criteria

• Knowledge and management of Risk assessment process
• Health & Safety knowledge including COSHH
• Knowledge of Human Resource policies and procedures
• Demonstrates experience in operational aspects of HR management - first line mangement
• Familiarity with the latest technology and software used in domestic services management, including cleaning management systems and scheduling software.
• Experience in budgeting, financial planning, and cost control within a domestic services or hospitality context.

Qualifications & Education

Essential criteria

• Certificate in First Line Management
• Computer literate with knowledge of Microsoft packages
• IOSHH Managing Safely qualification

Desirable criteria

• Domestic Management / Supervisory qualification or equivalent experience
• Trainer /coach assessor qualification or equivalent experience

Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.

Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.

Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting askworkforce@lthtr.nhs.uk

Young People

Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

For more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.

We look forward to hearing from you soon!

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 440.4KB)
• Creating your best application (PDF, 6.1MB)
• What we can offer you (PDF, 6.7MB)