Document Services Manager (Canon Business Services)

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Job Purpose and Summary

This role will be responsible for managing multiple teams to deliver best in class services, representing Canon onsite at prestigious customer premises in London.

You will manage all CBS operational, business and financial performance aspects of the assigned accounts and teams through Team Leaders, maximising development of their skills, ensuring customer satisfaction and retention. You will be responsible for securing the ongoing revenue and profitability targets of new and existing CBS accounts by building and sustaining strong customer relationships and creating best in class operating models for all accounts through the effective management of site managers. Build and maintain strong relationships with all allocated clients.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus - A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing - Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount - Up to 38% off products from our Canon store.
• Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

The role involves:

• Daily management of operations in assigned teams to ensure overall team performance, customer satisfaction and targets are achieved.
• Working within yearly business plan within assigned area to ensure CBS budget is met and revenue is achieved.
• Ensuring correct use of the company's processes and propose improvements when appropriate.
• Monitoring and developing customer and employee satisfaction.
• Managing resources to ensure the availability of the right quality and quantity of resources.
• Ensuring a professional working relationship is maintained, and that local operational needs and SLA's are balanced.
• Visiting customers and prospects in order to solve business issues and explore new business opportunities.
• Liaising with sales colleagues to maximize business opportunities as appropriate.
• Effectively managing, leading, motivating and developing staff within the team by maximising development of their skills (through monitoring training plans & performance of employees).
• Identifying business improvements relating to the processing and production of products and services through close liaison with key customer stakeholders and providing a plan to the Operational Management team.

As the Document Services Manager you will possess the following skills and expertise:

• Sales development and proposal skills
• Communication and interpersonal skills
• IT skills (inc. Microsoft applications).
• Time management and organisational skills.
• People management skills.
• Operations Management experience
• Industry experience desirable
• At least 2 years client relationship experience in a management role
• Working knowledge of all Document Management procedures and techniques. Including but not limited to: Digital and Traditional print; Document archive (hard and soft copy) and retrieval; Drawings control and management; Design and Marketing products
• Good understanding of Mail and Courier services
• Presentation of verbal and written information to clients at all levels of an organization.
• Handling variable and conflicting business issues.
• Comprehensive experience and understanding print quality assurance processes.
• Evidence of understanding of delivery services against customer demands.
• Experience of working in a large corporate environment

Performance Measures:

• Performance against budget
• Client SLAs
• Team Review and Development Plans

You will need

As the Document Services Manager (Canon Business Services), you will possess the following skills and expertise:

• Act with Courage
• Bring the Vision to Life
• Build High Performing Team
• Develop Self and Others
• Create Customer Value
• Grow Profitable Business
• Create Innovative Solutions

Further Information

Salary - £41,033 - £43,312 + 10% Bonus

Location - London W2

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.