Document and Business Solutions Operations Manager

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Job Description

Join our Document & Business Solutions team and be at the forefront of delivering exceptional office-based services globally. As an Operations Manager, you will play a pivotal role in managing a team that provides vital products and services across multiple regions. This is your opportunity to lead with innovation and make a significant impact on our operations. Embrace the challenge of ensuring quality and efficiency in a fast-paced environment. Be part of a team that values professionalism, flexibility, and a client-focused approach.

As an Operations Manager in the Document & Business Solutions team, you will ensure professionalism in all aspects of customer service. You will work collaboratively with us to provide flexible and responsive assistance to clients and colleagues. This role offers you the chance to lead a team, manage operations, and develop key client partnerships. Together, we will maintain operational consistency and quality control across all shifts.

Job Responsibilities:

• Lead and manage the day-to-day operations of the team.
• Ensure work requests and volumes receive appropriate manpower.
• Provide regular updates to the local and management team.
• Capture, measure, and report key business metrics.
• Develop and maintain key client partnerships.
• Manage risk issues or incidents following escalation procedures.
• Oversee production equipment usage and maintenance.
• Monitor and control production workflow and delivery deadlines.
• Manage inventory and control wastage within agreed tolerance.
• Ensure compliance with x-ray scanning and supporting procedures.
• Maintain excellent communication with staff, clients, and vendors.

Required Qualifications, Capabilities, and Skills:

• Strong written and spoken English skills.
• Demonstrated leadership, communication, and people skills.
• Excellent time management and organizational skills.
• Experience in a similar role within a reprographics environment.
• Proficiency in high-volume printing and finishing services.
• Experience in machinery maintenance, including finishing equipment.
• Ability to process reprographic jobs efficiently and correctly.
• Competence in quality assurance checks for print requests.
• Good working knowledge of key Microsoft programs.
• Ability to handle client requests and manage service expectations.
• Self-motivated, organized, and efficient.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing change, process, and staff development.
• Familiarity with digital print and mail services.
• Experience in managing vendor relationships.
• Ability to influence decision-making through business metrics.
• Experience in promoting an inclusive work environment.
• Knowledge of quality management procedures.
• Experience in managing mail and courier responsibilities.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.