DLM Commercial Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location: London, The Speechmark + Hybrid working
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week - Mon to Fri)

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What will you be doing?

The purpose of the Logistics & Device Lifecycle Commercial Manager is to manage the commercial performance of products (Returns, Trade In, Repairs, Deliveries, etc.) as well as driving a roadmap of improvements in contract terms, pricing, product performance, processes, and partner negotiations.

If you are passionate about device sustainability, making a great impact in our customers' lives, driving results, and customer happiness then this is a great opportunity for you.

You will be the champion of the DLM commercial outlook, lead device life-cycle management and commercial success in UK in conjunction with the segment teams. You will help to assess new product feature requirements, enhancements, and ideas for new DLM products. You will work very closely with local segment teams, Vodafone Group Product and Platform Managers and execute overall 2nd life product strategy in UK.

Key accountabilities:

• Driving the commercial performance of DLM products like Trade in and Refurbished devices, ensuring we hit KPI's and Budget targets.
• Manage the Trade In and Refurbished Device vendor partnerships, ensuring stock and sales KPI's are delivered to target and in budget. Ensuring stock flow is always optimised and de-risked.
• Develop effective sales strategies with multiple vendors and types of stock disposition, from e-commerce, nearly new to wholesale auctions.
• Creating commercial recommendations to the product team and managing and monitoring commercial impacts driven by the proposition teams, helping to build process and governance, ensuring the marketing plan is commercially viable.
• Working with the offshore data and BI team to deliver reporting and insight into DLM product performance, insight packs and P+L reviews.
• Work closely with the product team to effectively deliver on goals and strategies for DLM, work with channels to ensure Trade In is a priority goal and manage commercial performance and compliance in cross functional virtual team partnerships.

Who are we looking for?

A key element of the role is to have great communication skills and ensure close relations between various stakeholders, team members in Vodafone UK (consumer, enterprise) and Vodafone Group.

We'll also be looking for:

• Knowledge of aftersales markets, second hand market and sales strategy.
• Experience in Buy Back, Trade in and GRV initiatives.
• Commercial and financial acumen.
• Vendor and Supplier relationship management and experience.
• Change management experience.

What's in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We're also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We're committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.