Divisional Retail Sales Manager - South of England (London, South East, South West, M4 corridor)

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Divisional Retail Sales Manager - South of England (London, South East, South West, M4 corridor)

We are looking to hire an experienced head of retail/divisional retail sales manager to cover a large territory of c. 80 retail stores which are responsible for bringing in £multi-millions worth of revenue annually. We are seeking an exceptionally seasoned and credible retail leader to take charge of our highest revenue taking division. This pivotal role demands extensive experience and proven expertise to drive the business forwards.

In role, you'll report in to the sales director and operate as a member of the sales leadership team, managing a team of regional managers across the division.

In the UK, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

You'll be responsible for achieving revenue and profit targets in the division and contribute to the overall success of the cluster (UK and Ireland), while maintaining and delivering high standards of operational and visual excellence.

We are committed to developing world class sales execution and customer experience through high levels of people development, talent management and robust training. In doing this, you'll lead, develop and execute sales excellence to drive revenue and increase KPI and broader commercial performance across all retail stores in the division. This role is field-based, with the territory encompassing all stores London and the wider South East; the South West and the M4 corridor. As a result, travel to stores is expected in-role.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people's loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Our people

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life.

What to expect from the role

Drive revenue and profit using data and business acumen skills:

• Review weekly sales performance and KPIs, looking for opportunities to improve excellence Share successes with peers and look for opportunities to improve performance across retail Set accurate, stretching but achievable budgets and targets for stores within division
• Regularly review and manage divisional P+L,driving a culture of revenue driving and cost management, in particular payroll and productivity management
• Business partner with key stakeholders to grow divisional performance e.g. ,merch, VM, training, HR
• Have up to date strong knowledge of markets within division and report to SD for any factors impacting sales and propose & implement solutions
• Looks for property opportunities, relocations, refits, refreshes, closures reporting back to SD and PD with a business case if appropriate

Act strategically whilst running day to day operations:

• Execute global, cluster and departmental strategy
• Ability to generate and execute own divisional strategy using the above as a basis
• Brings new initiatives and ideas to drive departmental objectives
• Owns and executes on the above and sponsor roles to fruition
• Sponsor key departments to execute other departmental strategies and day to day operations Ensure compliance of directives from head office and manage non-compliance accordingly

Builds talent and demonstrate excellent coaching, mentoring and leadership:

• Recruit, induct and train the very best talent for now and for future
• Manage regional manager performance regularly and foster a healthy performance management culture coaching the regional managers through a balance of support and challenge
• Ability to recognise talent, build succession plans

The successful candidate

• An established, experienced senior retail sales leader
• Strong proficiency in retail operations
• Strategic thinker
• Self-motivated and driven by results
• Structured, logical and organised in approach
• Ability to effectively collaborate across multiple functions
• Strong communication skills (written, verbal and interpersonal)
• Ability to prioritize and work under time pressure displaying pace and energy
• Displays exceptional leadership, team management and influencing skills

Ideal candidates will have

Demonstration of strong leadership skills are key to success in the role:

Lead with ambition

• Is entrepreneurial. Directs the future, balances short and long term
• Inspires others to seek o new and sustainable ways of doing things so we deliver against our purpose for our people and consumers

Lead with courage

• Steps up to create a safe environment where we ask more than we tell
• We do the right o thing and address difficult issues and remains calm under pressure
• Takes big bets and says o what needs to be said

Lead with empowerment

• Knows, grows and flows talent, helping others to shine
• Breaks down silos across the organisation
• Creates followership
• Develops diverse teams

Lead with accountability

• Drives accountability to make things happen and energises people to consistently to perform. Shows what their team delivers serves the consumer

What can we offer you?

Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

• A competitive salary with regular salary reviews
• Generous bonus scheme
• Private healthcare
• Choice of lunch on us, delivered to you whenever you are in the office with JustEat!
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• Hybrid working with Tuesdays, Wednesdays and Thursdays being office days and Mondays and Fridays WFH.
• 55% employee discount
• 25 days annual leave (plus bank holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you'll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
• Wellness Hub: videos to help you lead a healthy lifestyle
• Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
• Recognition programme: celebrate and share achievements with the wider business
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift

If you are looking for a new challenge, come and craft the incredible with us!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*