Divisional Quality and Safety Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are looking for a dedicated and motivated individual to provide expert support and oversight for clinical governance, working within the Office of the Medical Director, and providing support to the Division of Women's, Cardiac, Clinical Support and Sexual Health Services.

This high-profile role will oversee a number of different quality governance processes within their division, bringing them together so that we are able to analyse data, develop insights and build learning and improvement into everything we do.

We're looking for an enthusiastic, proactive and persuasive individual who will undertake the role in a way that positively promotes learning and improvement, supports colleagues to excel in their roles and ensures we have have robust governance arrangements in place to effectively manage our services. Candidates will have experience of effective risk management, expertise in clinical governance, be skilled in data analysis and interpretation, and be passionate about delivery of high quality services in healthcare. The successful candidate will be actively involved in shaping the delivery of our services.

Main duties of the job

• A key element of this role is to provide comprehensive support to the trained learning response leads who are undertaking patient safety incident investigations (PSIIs) within the division from a management and administrative perspective. You will provide support for all elements of the complex PSII process, tracking each case to completion, ensuring the terms of reference are set out clearly and in agreement with the patient or their family, that compassionate engagement is carried out effectively throughout the investigation process, and that the learning response provides answers to their questions as well as identifying essential systems learning for the service and the wider Trust. You will need to have an extensive knowledge of the new Patient Safety Incident Response Framework (PSIRF), as well as the ability to quickly build and maintain relationships with busy clinical colleagues. This will require on-site working for a minimum of three days a week.
• The postholder is also responsible for overseeing compliance with quality and safety activities across the division, providing expert advice, data and analysis to support directorates to deliver on their responsibilities. The post holder will work with the divisional triumvirate to ensure that areas needing improvement are identified and managed by directorate teams.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Educated to Masters level or equivalent
• Evidence of continuing professional development.

Desirable criteria

• Vocational qualification in a quality and safety related subject

Experience

Essential criteria

• Experience of working as a senior manager in the NHS
• In-depth knowledge of healthcare risk management policy in the NHS; NHS risk management principles; and NHS incident reporting system
• Substantial experience of clinical governance

Skills/ Knowledge/ Abilities

Essential criteria

• In-depth knowledge and understanding of clinical Governance
• Skilled in data analysis and interpretation
• Demonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate
• Good interpersonal skills with proven ability to communicate complex, sensitive and contentious information to staff/colleagues.
• Good interpersonal skills with proven ability to communicate complex, sensitive and contentious information to staff/colleagues.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 392.6KB)
• Functional Requirement Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)