Divisional Director - Autocentres

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Divisional Director - Autocentres

Job no: 553075
Work type: Full time
Site: Weymouth
Categories: Autocentre Management
Location: South West London, Weybridge
Salary: £Negotiable dependent on experience
Business Area: Halfords Support Centre

This is a large operational leadership role aimed at growing our business. The purpose is to manage multiple regional managers in a way that profitably grows Halfords Autocentres in a sustainable, customer and colleague centric way. To inspire, engage and develop a large workforce to increase profitability and customer satisfaction whilst developing our talent, reducing labour turnover and maintaining a high level of quality, compliance and safety across all measures.

KEY ACCOUNTABILITIES

Strategy & Leadership

Lead and manage the division to deliver to deliver Best In class standards in our autocentres, Fast and Friendly service ensuring we provide our customers with a high quality experience across all our services.

• Lead delivery of the strategy, performance, and improvement for the Autocentres and division.
• Lead the development of the regional management team and Centre managers
• understand the make-up and nuances of the geographical area, ensuring we have the right proposition for our customer and colleague.
• Be the champion and voice of the centres, challenging and channelling the feedback to improve the experience for our customer
• Lead on building investment cases for new locations and equipment
• Role model and champion the Halford Values and leadership behaviours and champion the teams to act in the same way
• Work with or Key fleet customers to grow our B2B channel

Commercial performance

• Manage the commercial performance of the Centre within the division through leadership team, to deliver effective net profit performance and cost control across all lines of control.

Centre Operations

• Contribute to the definition, simplification and cost effectiveness of operational methods in conjunction with central operations.
• Ensure that priority change programs are flawlessly delivered and embedded throughout the areas and Centres, resulting in effective implementation and benefits realisation for the long term.
• Support the format development of the property function in determining the optimal portfolio of centres to deliver cost effective reach to existing and potential new customers.
• Work with health and safety colleagues to ensure total quality on our vehicles and robust stock controls

People and Talent

• Create a performance culture, building high performing and ambitious teams that deliver objectives consistently whilst maintaining colleague engagement.
• Work collaboratively with HAC, retail, Support Centre and Senior Leadership Teams
• Ensure that the centre teams are motivated, trained and engaged
• Actively spot local talent, internally and externally and ensure that individuals are given appropriate development opportunities
• Role Model a personal growth mindset

KEY SKILLS

• Extensive leadership experience in across large teams
• Excellent communication and interpersonal skills
• Experienced with budget management and financial planning
• Ability to lead, engage and motivate a team
• Knowledge of industry trends and market conditions with an ability to adapt and flex accordingly
• Degree or equivalent in business or marketing related field preferred