Distribution General Manager

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Furniture Village - Distribution General Manager

£63,750 OTE £70,125 + Company Car - Competitive Pension, Family Partnership & much more.

Warrington - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rolling rota.

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village - the UK's largest privately-owned independent furniture retailer.

About Us

Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years' we've been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right.

Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.

Your Role

• With the support of your fulfilment managers, ensure all fulfilment team members consistently deliver the 7 steps of Customer Fulfilment.
• Your site consistently achieves a high NPS score for both FV team members and contractors.
• When making decisions, you actively support the business in achieving an overall customer experience that delivers on our objective of putting customers first.
• Maintain full compliance of the Home Delivery Fleet in line with all vehicle operator licensing legislation and regulations, which includes accurate vehicle records (up to 2 years), servicing in line with regulations, drivers' hours, working time and daily vehicle checks.
• Products received are checked against ADL, checked for existing damage, and rejected where required.
• Ensure all products are stored and handled safely and with extreme care to minimise damage and financial loss.
• Fully utilise and comply with all people management practices and procedures, such as recruitment, probation sign off, people development, succession planning, appraisals, and absence management.
• Ensure your team receive coaching, guidance and development required in order that they are successful in their role.
• Work with your fulfilment leadership team to ensure they are effectively managing the performance of best practice.
• Communicating clearly and confidently with your team.
• Following health & safety procedures at all times.
• Making a difference every day to the customer experience.

Our Benefits

• Competitive package: £63,750 plus up to 10% bonus + Company Car
• Work for an award-winning, family-run business
• Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years' service).
• Innovate & Grow: clear career path, full training and personal development opportunities
• Staff discount
• 24/7 medical support, health insurance and Perkbox benefits
• 28 days holiday entitlement, including bank holiday, increased to a maximum of 33 days based on length of service.

Our Ideal Candidate

• You want to be here, want to do well, and want to be heard.
• Shows great passion and energy in their delivery.
• Thinks strategically - bigger picture.
• Deals positively with conflict in the moment.
• Looks to upskill others to be the best they can be.
• Continually seeks opportunities to learn.
• Sets department targets based on the business direction.
• Can view situations from a commercial or business perspective.
• Huge care for the business and its achievements.
• A team player with a strong work ethic.
• Reliable, organised and confident in managing a large fulfilment centre.
• Comfortable using systems and following processes with confidence in problem-solving.
• Proud of your work and passionate about doing things right.

A Great British Success Story!

At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!