Directorate Support Manager

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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

An exciting opportunity has arisen to provide support to the directorates within the division of Medicine in the management of day to day operational objectives related to inpatients and elective activity. This includes Acute Medicine & Elderly Care and Diabetes & Endocrinology.

Main duties of the job

A key component of the role will be to assist the General/Operational Manager with meeting performance management requirements of the services including Key Performance Indicators (KPI), quality and activity targets. Additionally, the post holder will be required to undertake specific
project work as identified by the Directorate Team.

Working for our organisation

We understand that whether you're just starting out or have plenty of experience, moving jobs can be both exciting and daunting, but you've made a great choice in considering joining Calderdale & Huddersfield NHS Foundation Trust (CHFT). We are an exceptional place to work with remarkable teams of hard working and dedicated clinical and non-clinical staff all delivering high standards of patient care.

Operating on an ethos of 'one culture of care', where we look after each other with the same care and compassion that we show to our patients, colleague engagement, and creating an open, honest and inclusive organisation is high on our agenda.

Detailed job description and main responsibilities

Please refer to the attached job description and person specifications for details on duties and responsibilities.

Person specification

QUALIFICATIONS

Essential criteria

• Educated to O level or GCSE level or ECDL or equivalent qualification or experience of computer applications including Microsoft office or RSA 3 typing/word processing qualification or equivalent
• NVQ 3 in Call Handling or relevant experience
• First Line Management qualification or equivalent experience

Desirable criteria

• Evidence of ongoing personal/professional development

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential criteria

• Enthusiastic, driven individual with a strong determination to succeed; self-motivated
• Ability to work as part of a team, develop a team based approach to problem solving and decision making
• Ability to work under own initiative as and when required
• Persuasive and facilitation skills Influencing, negotiation and conflict resolution skills
• Exceptional highly developed interpersonal communication skills and telephone manner
• Ability to develop, nurture and promote collaborative approaches to service development/Improvement
• Ability to work under pressure & prioritise workload
• Excellent organizational and administration skills
• Demonstrate good time keeping and an ability to maintain a satisfactory level of attendance

Desirable criteria

• Well-developed engagement, delegation, people and workload management skills

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential criteria

• Previous experience of managing medical rosters
• Experience of dealing with medical staff
• Previous experience within an internal bank environment within the NHS
• Experience of working in a pressured and unpredictable environment
• Experience of working to deadlines and targets
• Experience of organising and prioritising work for self and direct others to do the same
• Experience of using Computer programs e.g. word, excel and outlook
• Previous experience of managing rosters
• Managing Excel spreadsheets and producing reports
• Electronic staff records (ESR Experience/knowledge of change management)
• Ability to deal with internal and external bodies in a calm and professional manner at all times
• Ability to understand service improvement requirements in particular to support process changes required to improve service delivery
• Awareness of Trust policies and procedures

Desirable criteria

• Experience with a flexible workforce role/setting
• Experience in the recruitment of staff

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description and Person Specification (PDF, 837.0KB)