Directorate Performance and Service Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen within the Specialist Surgery directorate for a Directorate Performance and Service Manager, based predominantly at Charing Cross Hospital.

The role will provide performance management support to the directorate operational management team in relation to RTT, Cancer and Diagnostic Targets. The role will also provide a level of service management to a number of small services within the directorate.

These role is crucial to the operational running of the Directorate and as such the successful candidate will need to have some experience as an NHS manager and/or have proven experience of managing patient pathways to meet key access targets. A solid understanding of the NHS is essential, as is a good standard of analytical skills in relation to waiting time data.

We are looking for an enthusiastic individual who can balance conflicting priorities and undertake project work across the Directorate. Having experience in managing administration staff, budgets and a range of operational performance targets will be beneficial.

Main duties of the job

• The postholder will provide a comprehensive analytical and data quality audit support to the Directorate management team. The post holder will ensure that timely, relevant and accurate information is available to the team's senior management and that centralised returns and internal reports (e.g. divisional scorecards, Standard Operating Model returns) are collated and submitted on time.
• The postholder will also be responsible for the operational management of a number of a small services within the Directorate, and support the wider work of the Business Management and Senior Management team.
• The directorate team set high standards for their staff and the post holder will need to be able to respond effectively to the pressure that goes with leading such a large organisation. This role will mainly entail unsupervised working and use of initiative. The post holder will be fully conversant with patient activity and waiting lists,- including its relevance and inter relationships.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

EDUCATION

Essential criteria

• Educated to degree level or equivalent in relevant subject or equivalent level of experience of working.

Skills/ Abilities

Essential criteria

• Excellent creative problem solving skills.
• Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
• Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
• Strong organisational and planning skills.
• Working with and within a diverse community.
• Ability to concentrate on data analysis for prolonged periods of time.

Desirable criteria

• Ability to contribute on information matters.

Experience

Essential criteria

• Experience of working with an acute hospital service environment
• Operational Management experience within the NHS
• Extensive experience of distilling and presenting key messages to senior staff
• Experience delivering training to all levels of staff and presentations to senior managers.

Desirable criteria

• Experience working as a performance analyst / manager in an acute Trust.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 616.5KB)
• Functional requirement form (PDF, 240.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)