Director of Talent & Culture

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Company Description

Journey to a splendid new world through the storied doors of 94 Piccadilly, a renowned address that once welcomed royalty and the political elite. From Queen Victoria herself to Prime Minister Lord Palmerston, Cambridge House was home to the Duke of Cambridge and Lord Cholmondeley, and later the esteemed base of the Naval and Military Club. Now, this majestic Georgian mansion and Grade 1-listed Palladian-style townhouse are being brilliantly reimagined as a 102-room hotel, preserving its rich heritage while offering a harmonious blend of luxuriously private and buzzing social space destined to define the new pulse of modern London life.

Job Description

Act as a collaborative and strategic partner to the General Manager and the Executive Committee Members for strategizing the hotel's goals, developing and implementing process improvement, ensuring appropriate staffing levels, coaching performance and delivering heartfelt service.

Lead Talent Management

Attract top talent to join our organization by being the champion of our brand's culture and values. Ensure effective staffing strategies with leaders. Keep a finger on the pulse of the local talent pool. Identify educational institutions and attend career fairs to build a pipeline of eager hospitality professionals. Create a seamless and inclusive onboarding process for all new Team Members. Develop a competitive compensation structure that attracts and retains top talent. Support succession work aligned with the overall Talent Management strategy.

Culture Creator

Demonstrate a passion for the team by spending time in each department, attending daily rally's and walking spaces. Exhibit a collaborative approach with peers and managers by exchanging ideas and valuing each Team Member's individual opinion. Create a feedback loop where Team Members' concerns are heard and actioned.

Use your creativity and ingenuity to build events calendar, recognition programs and incentive programs that keep the Team Members engaged and connected to our brand. Keep communication thriving by keeping Team Members "in the know" using any and all methods, ensuring all messaging aligns with the brand.

Maintain a deep understanding of organizational culture using metrics connected to engagement and retention; actively work to identify opportunities for improvement

Learning and Development

Prioritize Auberge L&D initiatives by championing, organizing and leading Team Member trainings. Work with leaders and team members to develop their service skills and product delivery.

Financial Acumen and Subject Matter Expertise

Utilize sound financial decision making to ensure budgets are in place and adhered to that provide the Team with necessary resources for events and programming

Demonstrate subject matter expertise by ensuring compliance to mandatory laws; be proactive to upcoming changes for the city, state, and federal labor statutes that impact our business and team.

Skillfully address employee relations issues, investigations, and conflict resolution in alignment with Auberge ENRICH values, always fostering a respectful and heartfelt environment.

Qualifications

• A minimum of (10) years of progressive HR Generalist responsibilities within a high volume, luxury hotel environment
• Experience serving as an Talent & Culture leader within the United Kingdom with a strong understanding of UK labour laws, statutes, acts and international recruitment
• Ability to partner with the General Manager of the property to create Cambridge House soul of place and a world class company culture
• Strong background in food & beverage, culinary recruitment and the ability to create recruitment strategies to become the employer of choice within London
• Ability to drive and lead Auberge Resorts Collection trainings and create leadership succession plans
• HRIS/HCM system knowledge, implementation experience helpful
• University/College degree, preferably within Human Resource Management or Hospitality
• Preferred;
  • Experience opening a luxury hotel within the London market
  • SHRM Certification preferred, though not required
  • UK citizenship

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.