Director of Stores - London
Job Description
Are you ready to lead a dynamic team and make a real impact in the retail sector? At Boots, we're on a mission to build a brilliant environment for our people, empowering them to make a difference for our customers and colleagues every day. As the Director of Stores in the London region, you will play a pivotal role in shaping our store management strategy and driving excellence across our locations.
What you'll be doing
You will be responsible for elevating our store operations to enhance customer experience and operational efficiency. You will lead a diverse team, fostering a culture of collaboration and innovation. Your strategic vision will guide the development of our stores, ensuring they not only meet but exceed customer expectations. You will have the autonomy to implement change, drive progress, and make a tangible difference in our communities.
Key responsibilities
• Lead and inspire store management teams to achieve operational excellence and customer satisfaction.
• Develop and execute strategic initiatives that enhance store performance and drive sales growth.
• Foster a culture of inclusion and teamwork, ensuring every team member feels valued and empowered.
• Analyse performance metrics to identify opportunities for improvement and implement effective solutions.
• Collaborate with senior leadership to align store strategies with overall business objectives.
What you'll need to have
• Proven experience in a senior management role (preferably Director Level), with a track record of driving performance in a multi-site environment.
• Strong leadership skills, with the ability to motivate and develop high-performing teams.
• Exceptional analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Experience in managing change and navigating ambiguity in a fast-paced retail environment.
• A passion for customer service and a commitment to delivering exceptional experiences.
• Strong communication skills, with the ability to influence and engage stakeholders at all levels.
It would be great if you also have
• Experience in implementing innovative retail strategies that enhance customer engagement.
• A background in change management, with a focus on continuous improvement.
Where your brilliance can take you
As the Director of Stores, you will have the opportunity to shape the future of Boots and make a significant impact on our business. Your leadership will not only influence store performance but also contribute to the overall success of our brand. You will be at the forefront of driving change and innovation, with the chance to develop your career in a supportive and inclusive environment.
A bit about us At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's next? If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
If you have any questions about this vacancy please contact samantha.shakespeare@boots.co.uk
Closing date: 9th June 2026
Be brilliant with Boots.