Director of Spa

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Director of Spa

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

Reporting to the Cameron Club General Manager, as Director of Spa you will be responsible for:

• The Leadership, management and control of Spa: promoting services; maintaining budgets; maximising profitability.
• Consistent delivery of 5* service standards, specifications and action plans for each area.
• An obsession with service and exceeding expectations.
• Management of all legal requirements in relation to Health & Safety; HR; payroll; legislative and administrative duties;
• Management of your HODs ensuring effectiveness of recruitment, training and development, engagement retention using company tools and procedures;
• Driving the operation to achieve our vision of being Scotland's leading 5* resort.
• Creative delivery of "industry-leading" Spa services for members and guests

You will be responsible for:

Spa Manager, Assistant Manager, Therapists, Spa Reception, Spa Attendants and Spa Cleaners

Who we're after:

• A charismatic leader with a passion for service, personable, confident, with strong presence and flair.
• A person knowledgeable in Spa Treatments, and operation of a Leisure operation with the creativity to enhance the offering and promote products & services.
• Someone with excellent communication skills and be a passionate motivator able to multi-task in a fast-paced, high-quality environment.
• Someone with an ability to project a positive, professional and friendly image to the guests and teams throughout the hotel.
• A self-disciplined individual with great organisational skills with meticulous grooming standards and the ability to ensure those standards emanate throughout your team.
• A leader with passion for excellence, an eye-for-detail, a talent for resourceful business solutions with the strength for motivational leadership.
• Someone with recent significant experience in a high-end, five-star hotel environment, must have managed Spa/Leisure environments previously, and a qualifications in Spa Therapy is preferred.
• An expert in verbal and written communication skills.
• Due to the spread out nature of Spa across 400 acres of Loch Lomondside a driving Licence is essential.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

• People who want to achieve great things - your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly - who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

WHAT'S IN IT FOR YOU?

Here's what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App - lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.

Cameron House Cameron House, Loch Lomond, Alexandria, Dunbartonshire, G83 8QZ

• Job RefCAM2436
• BranchCameron House
• Salary/Benefits£40,000-45,000 gross per annum plus great company benefits
• Contract typePermanent
• HoursFull Time
• Shift patternDependant on the needs of the operation
• Hours per week40 plus hours per week includes weekends
• Date posted18/02/2025
• Closing date20/03/2025