Director - Services Operations - Europe

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is seeking a talented individual to join our Services team and help drive our high-performing and fast-growing Professional Services business in Europe. Reporting to the Vice President of Global Services Operations, you will lead Europe Services Operations, partnering with services executives globally on operational and strategic initiatives.

Services is a critical function at Veeva, working closely with Product and Sales towards customer success. Our Services business generated about 20% of Veeva's revenue in our last fiscal year and we are growing rapidly. We are building a company that will scale to reach the goal of $6B in revenue by 2030.

To succeed, you will need an excellent understanding of data, systems, and processes, specifically in the Professional Services area. Experience with Customer Success, Training, and Support functions is a big plus.

What You'll Do

• Utilize and optimize the Professional Services Automation system as well as its reporting functions and data. Ensure data quality and accuracy by working directly with accountable parties (e.g., sales pipeline hygiene)
• Work with the Finance team, Sales, and Services leadership on planning, forecasts, P&L, and financial reporting
• Support EOM/EOQ closing by working with Finance (accurate and timely submission of billable hours, expenses, partner invoices, etc.)
• Develop and update critical analyses alongside the Services Leadership team to understand the market and to support data-driven decision-making
• Provide operational support, working across organizational lines (e.g., Sales, Product, Services)
• Develop advanced knowledge of Veeva Services' policies, processes, data, and systems with the ability to coach the team in those areas
• Identify, own, and drive initiatives or special projects to scale the business, e.g., an overhaul of the Services' content landscape or development of policy/process assets to aid the Services team
• Enable teams for success by performing onboarding training, providing support and guidance on policies and procedures
• Facilitate compliance with certifications
• Own Services events (e.g., FKO, Summit)
• Propose and provide insights on business KPIs and monitor Hill to Climb
• Ensure smooth operations and compliance, and remove roadblocks for routine operations

Requirements

• 8+ years of experience in consulting or software services in a services organization
• 2+ years of operational experience, including services business utilization review and management
• Experience in Professional Services operations, including: Financial planning and forecasting, P&L, services business metrics, and reporting to support best outcomes
• Experience in designing and implementing processes and systems
• Demonstrated ability to lead and influence diverse stakeholders through delivery with a high degree of satisfaction
• Proven success in leading high-performing teams while building influential relationships and upholding trust
• Proven ability to engage senior leadership to drive forward critical initiatives
• Demonstrated ability to quickly identify areas of process improvement and develop/execute initiatives

Nice to Have

• Program Management experience, either having led or supported large-scale programs
• Change Management experience, either having led or supported change management programs

#RemoteUK

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.